Responsibilities
Lead application support and service delivery for Oracle Retail MFCS, coordinating incidents, enhancements, service requests, releases, and production deployments. Liaise with business stakeholders, IT, and offshore teams while monitoring SLAs, system availability, operational KPIs, and opportunities for improvement.
Requirements
The role calls for experience supporting Oracle Retail MFCS modules, including Sales Audit, and coordinating service delivery across business, IT, and offshore teams. It also requires capability in incident, problem, and change management; root cause analysis; requirements discussions; release coordination; and application performance monitoring.
