Original job description
Who We Are:
Pepper is building the technology platform for food distributors in the AI era, transforming a $1.5T industry and growing very quickly.
Our financial backers are some of the most reputable venture capital firms in the NYC and SF Bay Area.
Role:
As a Forward Deployed Engineer, you will lead technical integration of Pepper's product with distributor's system of record to ensure successful project implementation, delivery, and best-in-class support to clients
Technical ownership: Serve as the primary technical point of contact for distributor integrations, ensuring seamless communication between Pepper and external partners.
Scalable tooling: Design and maintain reusable scripts, frameworks, and documentation that enable faster onboarding of future distributors and reduce manual effort.
Data quality assurance: Establish and monitor validation checks to ensure accuracy, reliability, and completeness of data pipelines between systems.
Cross-functional collaboration: Partner with Product, Engineering, and Customer Success to translate distributor requirements into scalable technical solutions.
Issue resolution: Proactively troubleshoot and resolve integration issues, providing timely support to distributors and internal teams.
Security and compliance: Implement and follow best practices for data security, privacy, and compliance in all integrations and customer-facing deliverables.
Continuous learning: Stay current with industry trends, emerging ERP technologies, and integration best practices to bring fresh insights back to Pepper.
Documentation & enablement: Create clear, user-friendly technical documentation and contribute to internal knowledge bases to help scale team expertise.
Must Haves:
Bachelor’s degree in Computer Science, Engineering, or related field.
2+ years experience in a technical, customer-facing role (e.g., SaaS startup, ERP integration, implementation, technical account management, IT operations).
Hands-on technical skills: SQL, Python
Proven ability to lead and own end-to-end projects, balancing both technical depth and client-facing communication.
Highly organized with strong project management skills; able to meet deadlines in fast-paced environments.
Strong written and verbal communication skills; able to explain technical details to non-technical stakeholders.
Bias to action with creativity in problem solving.
Collaborative, with willingness to roll up sleeves and do both tactical and strategic work.
Nice to Haves:
Experience integrating ERP systems (Epicor, NetSuite, Microsoft Dynamics, SAP, QuickBooks, ProducePro, etc.).
Familiarity with EDI (electronic data interchange).
Previous experience at a Series A–C startup or other high-growth environment.
Technical skills:
Github
AWS
Linux/Unix
Why join Pepper:
Ground floor opportunity to join a team that’s making a transformative impact on a large and important industry undergoing a major transformation.
Meaningful equity.
Extremely rewarding learning curve.
More about this job
Responsibilities
Lead end-to-end technical integrations between Pepper’s product and distributors’ systems of record, including data validation, troubleshooting, and secure implementation. Build reusable integration tools and documentation while collaborating with Product, Engineering, and Customer Success to deliver scalable solutions and support distributors.
Requirements
Requires a bachelor’s degree in Computer Science, Engineering, or a related field, at least two years of experience in a technical customer-facing role, and hands-on SQL and Python skills. Candidates should be able to own projects, communicate technical concepts to non-technical stakeholders, manage deadlines, and work collaboratively in a fast-paced environment.
Skills
- SQL
- Python
- ERP Integration
- Data Validation
- Data Quality Assurance
- Project Management
- Technical Communication
- Troubleshooting
- Data Security
- Documentation
- GitHub
- AWS
- Linux/Unix
- EDI
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Engineering
- Logistics
- Customer Service & Support
Keywords
- SQL
- Python
- ERP Integration
- Epicor
- NetSuite
- Microsoft Dynamics
- SAP
- QuickBooks
- ProducePro
- EDI
- GitHub
- AWS
- Linux/Unix
- Data Pipelines
- Data Validation
- Data Security
- Privacy
- Compliance
- Technical Documentation
- Project Management
- SaaS
- Distributor Systems
- Customer Success
- System Integration
