At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
The Customer Success Manager owns the post-sale relationship, ensuring customers onboard quickly and realize value from the product. They act as the primary point of contact, managing renewals, identifying expansion opportunities, and translating feedback into product insights.
Requirements
Candidates need 2-5 years of experience in Technical Customer Success or Solutions Engineering within a B2B infrastructure environment. They must be comfortable communicating with engineers and be proactive in building processes within a startup setting.
Working hours
40 hours per week
Work arrangement
Remote OK
Skills
- Customer Onboarding
- Technical Account Management
- Customer Lifecycle Management
- Churn Mitigation
- Upselling
- Product Feedback Translation
- Playbook Documentation
- B2B Infrastructure
- Technical Communication
- Process Building
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Technology
- Software
- Sales
- Management & Leadership
Keywords
- Customer Success
- B2B Infrastructure
- AI
- ML Tooling
- GPUs
- Cloud Infrastructure
- SaaS
- Onboarding
- Churn
- Upsell
- Technical Account Management
- Solutions Engineering
- Startup
- Product Insights
Original job description
The Role
We're looking for a Customer Success Manager to own the post-sale relationship. Our founders close the deals, your job is to make sure customers go live quickly, get value fast, and stick around.
This is a hands-on, technical-adjacent role. You'll be working with AI teams, infrastructure engineers, and founders who know what they want, your job is to make sure they get it.
What You'll Do
• Own onboarding: take customers from signed contract to production
• Be the go-to point of contact throughout the customer lifecycle
• Proactively identify risk, expansion opportunities, and churn signals
• Work closely with our founder on renewal and upsell conversations
• Translate customer feedback into product insights for the team
• Build and document the playbooks as we grow
Who You Are
• 2–5 years in Technical Customer Success, Solutions Engineering, or Technical Account Management at a B2B infrastructure company
• Comfortable talking to engineers and technical buyers, you don't need to code, but you can hold your own
• Strong communicator who can simplify complex concepts without dumbing them down
• Proactive, organized, and doesn't need hand-holding
• Startup-ready: you're excited to build process, not just follow it
Nice to Have
• Experience with cloud infrastructure, GPUs, or AI/ML tooling
• Early-stage startup experience
