On behalf of our Consulting client, Procom is searching for an IT Desktop Support - Intermediate for a 6 months &/ or 9 months role. This position is an onsite position with 5 days onsite at our client’s Toronto office.
IT Desktop Support - Intermediate - Job Description:
Seeking an enthusiastic individual to join our team of Technology Support Professionals. The role focuses on partnering with internal customers to provide technology support and consultation services related to hardware, application usage, and process automation.
IT Desktop Support - Intermediate - Responsibilities:
- Use judgement and problem-solving skills to effectively and efficiently resolve technology issues to the satisfaction of the customer
- Effectively manage multiple support calls, customer requests, and operational projects, meeting specific response and resolution times and project deadlines, while maintaining quality service to our customers
- Display a high level of integrity concerning privacy and security
- Quickly grasp new technologies and share knowledge openly, including contributing to knowledge repositories
- Contribute to and participate in the delivery of customer education programs, communicating technical information appropriate to audiences at varying computer skill levels
- Demonstrate strong verbal and listening skills to liaise with local stakeholders and understand and improve their technology experience
- Identify and deliver continuous process improvements to facilitate a consistent and positive customer experience through process simplification, automation, and issue elimination
- Collaborate and work remotely with others on your team to achieve common goals and maintain harmony
- Raise your hand to take ownership of issues and additional tasks
- Work effectively with others of diverse personalities, positions, cultures, sexual orientations, and generations
- Approach issues with curiosity and display an interest in innovation, emerging technologies, and continuous upskilling
- Assist customers with the use of data analytics and automation tools
- Identify production issues, respond to support calls from business units, and manage production incidents from inception to resolution
- Monitor issues and escalate as required
- Oversee, plan, and execute infrastructure services in support of the technology estate
- Ensure the security of the environment through vulnerability remediation
- Decommission/retire infrastructure and application assets that are no longer required as a result of changes
- Provide oversight of vendors and suppliers contracted to support the environment
IT Desktop Support - Intermediate - Mandatory Skills:
- Must have two years or more of formal education in Computer Science (or equivalent)
- 5+ years technical experience supporting hardware and stand-alone/networked applications in a large environment
- Strong analytical, problem-solving, time-management, and interpersonal skills
- A strong focus and demonstrated commitment to providing excellent customer service
- An outstanding approach to teamwork, collaboration, and communication
- Experience with procedures for incident, request, and asset management as outlined by the organization and ITIL methodology
- The ability to obtain Government of Canada Reliability clearance, which includes fingerprinting
IT Desktop Support - Intermediate – Nice-to-Have Skills:
- Experience using data analytic and automation applications
- Knowledge of audio-video and video conference equipment
IT Desktop Support - Intermediate – Assignment Length:
Two contracts available - one from Sep 28, 2026 to Mar 31, 2027, and another from Sep 28, 2026 to June 30, 2027.
IT Desktop Support - Intermediate - Start Date:
ASAP.
IT Desktop Support - Intermediate - Assignment Location:
Toronto, Ontario, Canada, onsite 5 days a week.
