Level 2 IT Technician:
On behalf of our Manufacturing client, Procom is searching for a Level 2 IT Technician for a 12 month contract role. This position is onsite at our client’s East Hawkesbury, ON office.
Level 2 IT Technician - Job Description:
The Level 2 IT Technician will provide advanced technical support by handling complex issues escalated from the Level 1 help desk. The primary focus is on maintaining and improving network reliability in the factory environment, ensuring the network is stable and highly available.
Level 2 IT Technician - Responsibilities:
- Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff
- Assess the current network and implement upgrades to improve uptime and speed
- Investigate communication loss affecting production machines using packet captures and monitoring tools
- Work with maintenance and automation teams on machine networks and VLAN segmentation
- Set up and maintain network monitoring and alerting systems
- Coordinate with vendors to diagnose and validate network fixes
- Document processes, procedures, and resolutions clearly and consistently
- Manage user accounts and permissions within Active Directory and Microsoft 365
- Deploy, configure, and maintain office hardware, including servers and network devices
- Mentor Level 1 technicians
Level 2 IT Technician - Mandatory Skills:
- Deep knowledge of Windows, macOS, Linux, and Windows Server operating systems
- Experience with Fortinet, FS, HPE, Ubiquiti, and Mikrotik network equipment
- Strong understanding of TCP/IP, DNS, DHCP, VPNs, and VLANs
- Proven troubleshooting skills across hardware, operating systems, and network connectivity
- Hands-on experience with JIRA or similar ITSM tools
- Ability to write clear, accurate technical documentation
- Familiarity with virtualization technologies and cloud environments
Level 2 IT Technician – Nice-to-Have Skills:
- Fortinet NSE4 or higher certification
- Cisco CCNA certification
- Experience with Microsoft 365 and Azure certifications
- ITIL 4 Foundation certification
- VMware VCP or equivalent virtualization certification
Level 2 IT Technician – Assignment Length:
This is a 12 month contract position.
Level 2 IT Technician - Start Date:
ASAP.
Level 2 IT Technician - Assignment Location:
East Hawkesbury, ON, onsite.
This posting is for an existing vacancy.
