About ProxyLink
At ProxyLink, we specialize in building meaningful connections between exceptional talent and leading employers across Canada. As a trusted recruitment partner, our mission is to create impactful career matches by combining innovative hiring strategies with a personalized, people-first approach. We’re driven by the belief that investing in people today builds a stronger workforce for tomorrow.
ProxyLink is seeking an experienced Business Analyst to support medium to large-scale I&IT initiatives. The successful candidate will work closely with business stakeholders, subject matter experts, technical teams, and project leadership to understand business needs, define requirements, improve processes, and translate business objectives into effective technology solutions.
This role requires a strong combination of business analysis, Agile delivery, business process improvement, requirements management, stakeholder engagement, and technical understanding. The ideal candidate is comfortable working in complex enterprise environments and can communicate effectively with both technical and non-technical stakeholders.
Key Responsibilities
- Lead and facilitate workshops to elicit, review, document, validate, and confirm business requirements.
- Analyze business problems and opportunities and translate them into clear, actionable business and technical requirements.
- Conduct business process reengineering and identify alternative, cost-effective approaches to service delivery.
- Develop business models, business rules, process maps, stakeholder maps, context diagrams, systems diagrams, use cases, and user stories.
- Gather requirements through workshops, interviews, JAD sessions, observations, prototypes, mockups, and other appropriate techniques.
- Create and maintain requirements documentation, traceability matrices, performance measures, reports, presentations, briefing notes, and assessments.
- Work within Agile/Scrum environments and break complex requirements into manageable deliverables for development teams.
- Create and refine user stories and acceptance criteria while ensuring alignment with iterative development cycles.
- Support UX, functional, and technical design activities, including user interface requirements and prototypes.
- Develop business cases, options analyses, cost-benefit analyses, feasibility studies, and ROI assessments.
- Conduct business analysis throughout the full project lifecycle, from initial requirements through implementation, refinement, and production support.
- Assess proposed technology solutions to ensure alignment with enterprise architecture, organizational standards, policies, and business objectives.
- Identify, assess, communicate, and mitigate project risks and issues.
- Support quality assurance activities and User Acceptance Testing (UAT) to validate that solutions meet approved business requirements.
- Support change management activities, including impact assessments, communication strategies, training requirements, and end-user adoption.
- Monitor progress, resolve problems, and provide regular status updates to management and stakeholders.
- Participate in RFP processes, including defining client requirements and evaluating vendor responses.
- Support production issue identification and resolution, configuration management, and ongoing service delivery.
- Work collaboratively with developers, QA specialists, architects, project managers, business stakeholders, and other cross-functional teams.
- Ensure business requirements remain traceable to implemented I&IT solutions and comply with applicable policies, standards, and methodologies.
Required Skills & Experience
Business Analysis & Technical Skills
- Proven experience leading and facilitating business requirements workshops.
- Strong knowledge of Agile/Scrum methodologies and iterative software development.
- Experience creating user stories, use cases, business rules, process models, and requirements specifications.
- Experience developing:
- Context diagrams
- Use case models
- Process maps
- Stakeholder maps
- Systems diagrams
- Business models
- Data and process flow models
- Strong experience with business process analysis and reengineering.
- Experience developing business cases from start to finish.
- Experience conducting options analysis, cost-benefit analysis, feasibility studies, and ROI assessments.
- Experience supporting UX, functional, and technical design activities.
- Experience with User Acceptance Testing (UAT), quality assurance, and requirements validation.
- Experience with change management, including impact analysis, communication, training, and end-user adoption.
- Proficiency with business analysis and project management tools such as DevOps, MS Visio, Figma, and other modeling/prototyping tools.
- Understanding of software development lifecycle, software design, development, integration, databases, and user interface design principles.
- Knowledge of risk management, business continuity, and disaster recovery concepts.
- Experience applying enterprise architecture concepts to ensure recommended solutions align with organizational standards.
Project & Enterprise Experience
- Experience working as a Business Analyst or Functional Consultant on medium to large-sized projects.
- Experience working in complex enterprise or public-sector environments.
- Experience providing functional business analysis and technical leadership to project teams and stakeholders.
- Strong understanding of business-driven IT solutions and the ability to translate business and data requirements into technology specifications.
- Experience conducting business analysis reviews and making recommendations regarding options, changes, and contingency approaches.
- Ability to manage multiple priorities, timelines, risks, dependencies, and stakeholder expectations.
- Experience planning and coordinating business analysis activities throughout the project lifecycle.
- Understanding of enterprise business architecture, information management, data management, and I&IT governance principles.
- Ability to ensure solution recommendations align with enterprise, corporate, and project standards and policies.
Communication & Interpersonal Skills
- Excellent verbal and written communication skills.
- Ability to prepare clear, concise, and comprehensive documentation, reports, presentations, reviews, and assessments.
- Ability to explain complex technical and business concepts to both technical and non-technical audiences.
- Strong stakeholder engagement, facilitation, negotiation, and interpersonal skills.
- Ability to work effectively with cross-functional teams, including developers, QA specialists, architects, project managers, and business stakeholders.
- Strong analytical, problem-solving, decision-making, and critical-thinking abilities.
- Ability to adapt to changing requirements and work effectively in dynamic environments.
- Strong customer-service mindset and ability to address stakeholder concerns professionally and promptly.
- Proven ability to meet deadlines while balancing competing priorities.
Must-Have Qualifications
Candidates must demonstrate the following:
- Experience leading and facilitating workshops to elicit, review, document, and confirm business requirements, process reengineering, business models, business rules, and user interface requirements.
- Strong knowledge of Agile methodologies and experience breaking complex requirements into manageable deliverables.
- Experience creating user stories and supporting UX, functional, and technical designs.
- Experience working on medium to large-sized projects as a Business Analyst or Functional Consultant.
- Experience with enterprise business architecture concepts and aligning recommended technology solutions with organizational standards.
- Demonstrated experience developing business cases from start to finish.
- Strong documentation skills, including reports, reviews, assessments, presentations, and requirements documentation.
- Excellent communication and presentation skills, with the ability to explain complex information clearly to technical and non-technical stakeholders.
- Experience with business analysis tools, such as DevOps, MS Visio, Figma, or comparable tools.
- Hands-on experience with requirements gathering, process mapping, use cases, user stories, business modeling, and business process improvement.
What We're Looking For
The ideal candidate is a senior-level Business Analyst who can operate independently in a complex environment, facilitate productive discussions with stakeholders, turn ambiguous business needs into clear requirements, and work closely with technical teams to deliver practical solutions.
You should be comfortable moving between business strategy, process analysis, requirements definition, Agile delivery, technical discussions, stakeholder management, and solution validation.
