Experience providing L1/L2 Desktop Support or IT Help Desk support.
Strong knowledge of Windows 10/11 and Microsoft 365.
Experience with ticketing systems (ServiceNow, Jira, or similar).
Knowledge of hardware troubleshooting, printers, and peripheral devices.
Basic understanding of networking, Wi-Fi, TCP/IP, and VDI.
Experience with IT asset management and inventory tracking.
Strong troubleshooting, communication, and customer service skills.
Ability to work in warehouse, logistics, distribution center, or fulfillment center environments.
Ability to coordinate with internal teams and third-party vendors.
