Inside Sales Representative
Food Service Industry
Join the food distribution sector for our client, a well-established Québec-based company recognized for its expertise in fresh produce distribution. You will contribute to building long-term customer relationships by delivering attentive service, ensuring accurate order follow-up, and actively supporting sales growth in a dynamic and collaborative work environment.
What is in it for you:
- Annual salary of 65K-90K, based on experience.
- Annual bonus of up to 10K based on the achievement of objectives.
- Permanent position with a well-established Québec company.
- Hybrid role with 3 days in the office and 2 days working remotely.
- 3 weeks of vacation from day one.
- Comprehensive group benefits, including medical, dental, short-term disability, and long-term disability coverage.
- Group RRSP with employer contributions.
- Employee Assistance Program.
- Ongoing training and professional development opportunities.
- Tuition reimbursement, subject to certain conditions.
- Dynamic and collaborative work environment.
- Passionate and engaged team.
- Company-sponsored social activities.
- Employee discounts on products.
- Complimentary fresh fruit on-site.
Responsibilities:
Customer service and order management (60-70%)
- Contact customers and respond to incoming calls to process orders while providing high-quality service.
- Maintain rigorous call follow-up using the call tracking calendar.
- Verify inventory availability during order entry and communicate requirements to the purchasing department as needed.
- Process orders received by email or fax and complete the required follow-ups.
- Receive, investigate, and follow up on customer complaints with diligence and professionalism.
- Prepare special product requests and other customer-specific requirements and monitor their fulfillment.
- Contribute to account profitability by promoting complementary products, increasing volumes, and adjusting pricing when appropriate.
Customer planning and information analysis (10-15%)
- Plan daily customer outreach activities and manage the call follow-up calendar.
- Gather and analyze information related to stock shortages, credit notes, substitutions, new products, pricing, and market trends to ensure proactive customer follow-up.
- Monitor delivery delays, product returns, and customer credit conditions to provide personalized service.
Pricing and profitability management (5-10%)
- Maintain customized price lists, fixed pricing structures, and customer quotations.
- Prepare pricing lists required for customer quotations.
- Implement necessary price adjustments during significant market fluctuations while maintaining profitability objectives.
Customer development and retention (0-15%)
- Analyze sales reports to identify changes in customer purchasing activity.
- Conduct courtesy and customer retention visits as required.
- Participate in new business development through prospecting and referrals.
- Document customer complaints and relevant information in the system to support future customer follow-up.
- Contribute to customer retention efforts and report any observed decline in customer loyalty.
What you will need to succeed:
Required qualifications
- College diploma (DEC) in Marketing or General Administration.
- 3-4 years of experience in food distribution, related distribution, customer service, or an environment related to culinary operations.
- Strong customer service skills.
- Bilingualism in French and English to support customer communications and sales activities.
Core competencies
- Decision-making abilities.
- Conscientious and methodical approach.
- Ability to work effectively in a fast-paced environment.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
