Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.
Introduction:
Robertson is seeking a skilled Product Manager (SSO) to join our client in support of an existing vacancy.
Contract Period: 4 months
Pay Rate: Starting form $58 per hour
Location: Toronto, ON
Location Type: Hybrid
Business Hours: Monday-Friday, Core business hours
Job Responsibilities:
- Including managing the points budget, defining what members are rewarded for, determining eligibility criteria, and reward value, balancing member value, cost, and business outcomes, and then carrying that strategy through to execution
- Own the full rewards lifecycle: Scope, design, launch, measure, and iterate reward programs, ensuring alignment across Product, third party cendors, Marketing, Finance, and Operations at every stage of the lifecycle
- Lead ecosystem integration delivery: Own the roadmap and delivery of integrations spanning customer-facing inbound SSO and 3rd-party care vendor connectivity, ensuring each integration advances the Get Care strategy and is delivered to a consistent standard of quality
- Drive SSO and identity federation across the ecosystem: Play a leading role in inbound SSO for customers as well as integrations with 3rd-party care vendors, applying SAML 2.0 and other IdP technologies (e.g., OIDC), in partnership with Security and Architecture, to ensure reliable and compliant connectivity
- Define integration and rewards architecture patterns: Partner with Engineering, Architecture, Security, and Data to establish reusable patterns for SSO, identity federation, and reward fulfillment, applied consistently across customers and care vendors alike
- Translate strategy into delivery plans: Develop clear execution plans across internal teams and third-party vendors, encompassing milestones, dependencies, ownership, and risk and issue management, spanning both rewards and ecosystem integration workstreams
- Champion measurable outcomes: Define and track key performance indicators (e.g., reward redemption and engagement, cost per rewarded outcome, integration adoption, SSO reliability and uptime, care vendor connectivity performance, member satisfaction), leveraging data to continuously refine rewards strategy and integration performance
- Ensure secure, compliant, and reliable integrations: Partner with Security, Architecture, and Legal to ensure integration patterns meet enterprise compliance and security standards (e.g., SAML assertions, encryption, session management, data handling) across both customer and care vendor connectivity
- Synthesize complex rewards and technical topics for leadership: Distill rewards strategy trade-offs and SSO and integration technical nuance into clear, actionable recommendations for senior stakeholders
Experience & Qualification Requirements:- University Degree in Business required
- 5 years' experience in Digital Product Management, encompassing rewards or loyalty strategy and identity or SSO integration expertise
- Executive Communication: Demonstrated proficiency in preparing and delivering clear, concise, and compelling recommendations to senior leadership
- Distinguished ability to translate complex rewards, technical, and integration considerations into accessible, business-relevant narratives
- Exceptional capacity to cultivate and sustain relationships with senior business leaders, internal technology partners, and externa vendors' technical and product teams
- Ability to operate effectively under pressure, manage multiple competing priorities across rewards and integration workstreams, and adapt to evolving demands
- Experiencing managing and working with third party vendors an asset. Ensure third party vendors who we work it on Rewards lifecycle execution deliver on time and with high quality
- Track record of establishing new rewards programs or integrations (0 to 1) and scaling them across the member base (1 to n)
- High degree of self-motivation, ownership, and accountability for rewards and integration outcomes rather than activity
- Highly developed financial and commercial acumen, including rewards budget and cost modeling, return on investment analysis, and ongoing value tracking
- Advanced proficiency in SAML 2.0, OIDC, and other IdP or SSO technologies, with demonstrated experience applying them across both customer-facing and care vendor-facing integrations. Core to this role rather than a supplementary asset
How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.
We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
