Overview and Purpose of the Role
The Manager, Information Systems & Technology/Biomedical Technology oversees the planning, implementation, operation, maintenance, and security of the clinical information and biomedical technology systems and networking infrastructure of the Schroeder Ambulatory Centre. This role ensures the reliable operation of services that support clinical, administrative, and business functions across the Centre. Working closely with clinical leadership, healthcare professionals, administrative teams, and external technology vendors, the Manager, Information Systems & Technology/Biomedical Technology ensures that technology, biomedical, and clinical solutions support high-quality patient care, operational efficiencies, data integrity, and regulatory compliance.
Key Duties & Responsibilities:
- Manage the deployment, operation, monitoring, maintenance, upgrade, and support of IT, biomedical and clinical technology hardware, software and application systems.
- Supervise the daily activities of IT systems administration, infrastructure, clinical applications and biomed support teams (Tiers 1, 2, 3, and 4).
- Manage ServiceDesk operations, including command and control over incident management, problem resolution, root cause analysis, and end-user support.
- Support interoperability and secure data exchange between healthcare applications and external systems.
- Prepare reports on ServiceDesk performance, security risks, project status, and departmental spending.
- Monitor vendor performance and ensure timely resolution of technical issues.
- Maintain IT, biomed and clinical application system policies, procedures, standards, and service-level agreements.
- Establish and govern documentation standards across the application portfolio, including change management records, workflow libraries, and the IT Knowledge Base.
- Manage vendor relationships, contracts, service agreements, and technology service providers.
- Coordinate hardware and software procurement, licensing, maintenance, and vendor support.
- Gather feedback from users and implement improvements to technology services.
- Ensure IT systems remain aligned with organizational priorities and patient care requirements.
Corporate Responsibilities:
- Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, Schroeder Ambulatory Centre Policies and Procedures, as well as established industry guidelines
Skills & Qualifications:
University degree or college diploma in Computer Science, Computer Technology, Digital Health Engineering, Healthcare Informatics, or a related health technology discipline. A graduate degree in a related health technology field is considered an asset. Equivalent combinations of education and directly relevant healthcare IT experience will be considered.
- Minimum of 7 to 10 years of progressive experience in healthcare IT, including at least 5 years of experience managing enterprise IT operations, infrastructure, or healthcare applications.
- At least 2 years of team supervisory or IT project management experience preferred.
- Relevant certifications such as ITIL, PMP, CISSP, CISM, CompTIA Security+, Microsoft, or Cisco certifications are an asset.
- Proven ability to identify root causes, recommend solutions, and resolve issues using strong application knowledge and an understanding of clinical and administrative workflows.
- Exceptional communication and collaboration skills, with the ability to build consensus between technical teams and clinical stakeholders and provide user support with a strong service orientation.
- Demonstrated project management experience leading clinical system upgrades or module implementations from planning through to go-live.
- Flexibility to work occasional or extended hours during system upgrades or as part of an on-call support schedule.
- Satisfactory completion of a Criminal Record Check and Vulnerable Sector Check.
- Proof of immunization and TB screening required upon hire.
Join Our Team: Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. The Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with its mission to reduce pain, improve mobility, and streamline healthcare delivery.
In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.
At Schroeder Ambulatory Centre, we are committed to fostering an inclusive and accessible recruitment experience for all candidates. If you require accommodations at any stage of the hiring process due to a disability or medical condition, please let us know. We will work with you to ensure your needs are met in a respectful and confidential manner.
We appreciate all applications; however, only those selected for an interview will be contacted.
This Posting is for a current vacancy
