English section of this bilingual listing.
As a Tesla Advisor, Delivery, your primary focus is on enhancing operational efficiency to boost store productivity. The Tesla Advisor, Delivery, supports customers after they place a vehicle order by collaborating with cross-functional teams to ensure an exceptional experience. This includes securing financial solutions, managing trade-in details, and completing delivery milestones. To succeed at Tesla, you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We are seeking a candidate with both the skills to create an exceptional client experience and a genuine commitment to the cause of sustainable energy.
Prepare customer loan and SAAQ documents and collaborate with other employees to ensure successful delivery appointments
Demonstrate expertise in selling Tesla’s products and services
Maximize scheduling efficiency to improve customer experiences
Compile reports for performance improvement and support training
Work closely with other employees to ensure smooth pre-delivery experiences for customers with upcoming delivery appointments and provide a great customer-centric delivery experience
Maintaining Store Fleet: Coordinating service, allocation management, and completing accident report
Perform additional responsibilities as assigned to meet business needs including delivery preparation, direct deliveries, and sales
The successful candidate will be required to support projects in all Canadian provinces and communicate daily primarily in English with staff and clients outside of Quebec
At least 1 year of customer service experience
Proactive team member and ability to develop collaborative relationships
Highly organized and excellent written and verbal communication skills
Proficient with Microsoft Office Suite and CRM tools (Salesforce preferred)
Ability to work evening hours, weekends, and holidays in a retail environment
Must maintain a valid Class 5, G or G2 driver’s license for CanadaRead the full bilingual original
What To Expect
En tant que Conseiller Tesla, Opérations, votre objectif principal est d'améliorer l'efficacité opérationnelle pour augmenter la productivité du magasin. Le Conseiller Tesla, Opérations accompagne les client(s) après la commande d'un véhicule en collaborant avec des équipes interfonctionnelles pour garantir une expérience exceptionnelle. Cela inclut la sécurisation de solutions financières, la gestion des détails de reprise de véhicule, et l'accomplissement des étapes de livraison. Pour réussir chez Tesla, vous devez être énergique, hautement organisé et travailleur acharné. Vous devez avoir une passion pour l'énergie durable et la capacité de créer des expériences client exceptionnelles. Bien que les contributions individuelles soient reconnues, le travail d'équipe est essentiel pour atteindre le plus haut niveau de succès. Nous recherchons un candidat possédant à la fois les compétences pour créer une expérience client exceptionnelle et un engagement sincère envers la cause de l'énergie durable.
As a Tesla Advisor, Delivery, your primary focus is on enhancing operational efficiency to boost store productivity. The Tesla Advisor, Delivery, supports customers after they place a vehicle order by collaborating with cross-functional teams to ensure an exceptional experience. This includes securing financial solutions, managing trade-in details, and completing delivery milestones. To succeed at Tesla, you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We are seeking a candidate with both the skills to create an exceptional client experience and a genuine commitment to the cause of sustainable energy.
What You'll Do
Préparer les documents de financement et immatriculations des clients et collaborer avec d'autres employés pour garantir des rendez-vous de livraison réussisDémontrer une expertise dans la vente des produits et services de TeslaMaximiser l'efficacité de la planification pour améliorer les expériences clientCompiler des rapports pour l'amélioration des performances et soutenir la formationTravailler en étroite collaboration avec d'autres employés pour garantir des expériences pré-livraison fluides pour les clients ayant des rendez-vous de livraison à venir et offrir une excellente expérience de livraison centrée sur le clientEntretien de la flotte du magasin : Coordonner le service, la gestion des allocations et compléter les rapports d'accidentEffectuer des responsabilités supplémentaires selon les besoins de l'entreprise, y compris la préparation des livraisons, les livraisons directes et les ventesPrepare customer loan and SAAQ documents and collaborate with other employees to ensure successful delivery appointmentsDemonstrate expertise in selling Tesla’s products and servicesMaximize scheduling efficiency to improve customer experiencesCompile reports for performance improvement and support trainingWork closely with other employees to ensure smooth pre-delivery experiences for customers with upcoming delivery appointments and provide a great customer-centric delivery experience Maintaining Store Fleet: Coordinating service, allocation management, and completing accident report Perform additional responsibilities as assigned to meet business needs including delivery preparation, direct deliveries, and sales
What You'll Bring
Le candidat retenu pour le poste devra soutenir des projets dans toutes les provinces canadiennes et communiquer quotidiennement principalement soit en français ou en anglais avec le personnel et les clients hors du Québec Au moins une année d’expérience en service à la clientèleMembre d’équipe proactif et capable de développer des relations de collaborationTrès organisé et excellentes compétences en communication écrite et oraleMaîtrise de la suite Microsoft Office et des outils CRMPossibilité de travail le soir, les fins de semaine et les jours fériés dans un environnement de vente au détail Permis de conduire de classe 5, G ou G2 valide au Canada The successful candidate will be required to support projects in all Canadian provinces and communicate daily primarily in English with staff and clients outside of Quebec At least 1 year of customer service experienceProactive team member and ability to develop collaborative relationshipsHighly organized and excellent written and verbal communication skillsProficient with Microsoft Office Suite and CRM tools (Salesforce preferred)Ability to work evening hours, weekends, and holidays in a retail environmentMust maintain a valid Class 5, G or G2 driver’s license for Canada