At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
The Tesla Advisor, Delivery is responsible for enhancing operational efficiency and supporting customers after they place a vehicle order. This includes preparing loan documents, managing delivery appointments, and ensuring a great customer experience.
Requirements
Candidates should have at least 1 year of customer service experience and be highly organized with excellent communication skills. Proficiency in Microsoft Office Suite and CRM tools is preferred, along with a valid driver's license.
Working hours
40 hours per week
Skills
- Customer Service
- Teamwork
- Organizational Skills
- Communication Skills
- Microsoft Office Suite
- CRM Tools
- Sales
- Scheduling Efficiency
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Retail
- Energy
- Management & Leadership
Keywords
- Tesla
- Customer Service
- Delivery
- Operational Efficiency
- Financial Solutions
- Trade-in Management
- Performance Improvement
- Scheduling
- Microsoft Office
- CRM
- Salesforce
- Retail
- Sustainable Energy
- Team Collaboration
- Store Fleet Management
Original job description
What To Expect
As a Tesla Advisor, Delivery, your primary focus is on enhancing operational efficiency to boost store productivity. The Tesla Advisor, Delivery, supports customers after they place a vehicle order by collaborating with cross-functional teams to ensure an exceptional experience. This includes securing financial solutions, managing trade-in details, and completing delivery milestones. To succeed at Tesla, you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We are seeking a candidate with both the skills to create an exceptional client experience and a genuine commitment to the cause of sustainable energy.
What You'll Do
Prepare customer loan documents and collaborate with other employees to ensure successful delivery appointments Demonstrate expertise in selling Tesla’s products and services Maximize scheduling efficiency to improve customer experiences Compile reports for performance improvement and support training Work closely with other employees to ensure smooth pre-delivery experiences for customers with upcoming delivery appointments and provide a great customer-centric delivery experience Maintaining Store Fleet: Coordinating service, allocation management, and completing accident report Perform additional responsibilities as assigned to meet business needs including delivery preparation, direct deliveries, and sales
What You'll Bring
At least 1 year of customer service experience Proactive team member and ability to develop collaborative relationships Highly organized and excellent written and verbal communication skills Proficient with Microsoft Office Suite and CRM tools (Salesforce preferred) Ability to work evening hours, weekends, and holidays in a retail environment Must maintain a valid Class 5, G or G2 driver’s license for Canada