The order analyst performs all the imperative corporate parts expediting for Caterpillar including constant traffic improvements, cost and service improvements and timely delivery of emergency parts to all branch locations.
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Pay Type
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Full Time, Permanent
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Compensation
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$53,125.00 to $66,407.50
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The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
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As an Order Analyst, YOU will experience: (the below 5 bullet points are to be used in all cases, it does not change per dept/team, etc)
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Demonstrate in safe, environmentally sound and healthy work behaviors at all times, in support of Toromont’s Health and Safety Policies, Programs and initiative
- Utilizing the ECAN orderboard to strategically prioritize orders/escalation with CAT
- Analyze orderboard to strategically escalate with CAT while maximizing revenue for ECAN Toromont and minimize customer impact
- Investigate orderboard data to pre-escalate (pull in orders) to meet requirements
- Use ECAN orderaboard to seek solutions such as alternate parts, souring from other dealers, reman or repair to meet ESD date for orders
- Act as the main liaison with PSM’s, PSSR or leaders on escalation requests
- Inform/provide recommendation to the ECAN Supply chain planning group on repetitive part shortage issues
- Participate new project such as CPT or CCR and provide planned ordering guidance
- If needed address branch queries as well as attending to the needs and concerns of daily branch functions
- If needed instruct order analyst to purchase emergency parts and arrange carrier shipments for CAT Dealers in North America
- When needed review, analyze and optimize traffic flow movements and improve turnaround time on expedited services to all branches
- Overview emergency parts orders in a prompt manner
Must-haves for this role:
- Post Secondary Education and 3+ years experience of CAT parts expediting
- Capability to handle multiple escalation
- Customer-centric with a proven ability to build and sustain customer relationships through effective communication and strong interpersonal skills
- Highly organized with attention to detail and a sense of urgency to proactively purchase parts and work with customs/carriers to customer needs
- Self-motivated with the ability to multitask, prioritize and adapt in a fast-paced deadline driven environment
- A positive team player with a mindset for continuous improvement
- Computer and systems literate with proficiencies in Microsoft Office Applications including AS400
- Knowledge of DBS, CAT SIS, or experience with similar systems would be beneficial
- Willing and able to work flexible hours in support of the business needs
About Toromont Cat
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
