Job Description
Pay Rate: $50-55/hour
Client Overview
Our large banking client is seeking an experienced
Copywriter, Financial Communications to develop and maintain customer-facing operational communications. This role is ideal for a strong writer with financial services experience who can translate complex legal, regulatory, and business requirements into clear, customer-friendly content.
Role Overview
The Copywriter will be responsible for creating and refining regulated external communications across multiple customer touchpoints. This role will work closely with Product, Legal, Compliance, Risk, and Operations teams to ensure communications are accurate, accessible, compliant, and aligned with brand and customer experience standards.
Role Responsibilities
- Draft, edit, and maintain customer-facing communications, including letters, emails, secure messages, SMS, notices, disclosures, agreements, and servicing communications.
- Translate complex legal, regulatory, and business requirements into clear and customer-friendly language.
- Partner with Legal, Compliance, Risk, Product, and Operations teams to gather requirements and ensure content meets regulatory and business standards.
- Incorporate brand, legal, compliance, risk, and customer experience requirements into communications.
- Review and refine content to improve clarity, accessibility, readability, and overall customer experience.
- Ensure accuracy, consistency, compliance, and alignment with enterprise communication standards.
- Manage multiple communication initiatives, approvals, documentation, and version control.
- Support content updates resulting from regulatory, product, policy, or operational changes.
- Work within established governance and approval processes to move communications through review and final delivery.
Role Requirements
- 5+ years of copywriting, content design, technical writing, or communications experience within banking, financial services, lending, or another regulated industry.
- Proven experience developing customer-facing external communications.
- Strong experience writing regulated communications such as notices, disclosures, agreements, servicing communications, or regulatory correspondence.
- Excellent writing, editing, proofreading, and content review skills.
- Ability to translate complex legal and regulatory information into clear, plain-language content.
- Strong stakeholder management and cross-functional collaboration skills.
- Experience working with Legal, Compliance, Risk, Product, Customer Experience, or Operations teams.
- Strong understanding of accessibility, plain language, and customer communication standards.
- Experience with communication governance, approval processes, documentation, and version control.
- Experience supporting communications within a large financial institution is strongly preferred.
Location: Toronto, ON. Hybrid, 4 days per week in office.
AI Disclaimer: Artificial Intelligence (AI) is not used to screen, assess, or select candidates for employment. All applications are reviewed and evaluated by members of our recruitment team and hiring managers.
