At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
Provide advanced technical support for computing devices, peripherals, and applications for users across Alberta Health Services. Act as an escalation point for complex technical issues and implement solutions in coordination with senior staff.
Requirements
Requires a certificate in Computer Support or a Computer Science program with 3-5 years of experience in desktop equipment maintenance. Must possess A+ Certification, a valid Class 5 driver's license, and proficiency in Windows and Microsoft Office.
Working hours
39 hours per week
Skills
- Technical Support
- Desktop Support
- Microsoft Suite
- Windows OS
- Problem Solving
- Conflict Resolution
- Time Management
- Customer Service
- Hardware Maintenance
- Mobility Device Support
- Printer Troubleshooting
- Communication Skills
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Healthcare
- Customer Service & Support
- Government & Public Sector
Keywords
- IT Customer Support
- Deskside Analyst
- A+ Certification
- Windows 10
- Windows 11
- Microsoft Suite
- Healthcare IT
- Hardware Repair
- Peripherals
- Mobility Devices
- Technical Troubleshooting
- Class 5 Driver's License
- Alberta Health Services
- Health Shared Services
Original job description
Your Opportunity:
The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other technology and applications to a variety of users across Alberta Health Services and other pillars, such as Health Shared Services. The CSII is predominately an onsite hands-on technical support role. The CSII may resolve issues and requests remotely where applicable. The Customer Support II can often represent an escalation point from Customer Support I and is responsible for more advanced support of technical issues. This position also investigates more complex technical problems for which existing precedent is not currently available. Where the problem cannot be resolved by this position, the incumbent will escalate the issue to more senior staff or a specialized technical team for resolution. The position may participate in activities related to implementing the solution, as assigned by senior staff.
Description:
As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.
Transition Company: Health Shared Services Classification: IT Customer Support II Union: AUPE GSS Unit and Program: TCSS Primary Location: Foothills Medical Centre Location Details: As Per Location Multi-Site: Multisite FTE: 1.00 Posting End Date: 21-SEP-2026 Employee Class: Regular Full Time Date Available: 05-OCT-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, On Call Days Off: Saturday/Sunday Minimum Salary: $34.01 Maximum Salary: $41.53 Vehicle Requirement: Driver's License, Vehicle Required
Required Qualifications:
Completion of certificate in Computer Support or equivalent.
Additional Required Qualifications:
Successful completion of Computer Science program from a recognized institution, or related job experience is required. Three to five consecutive recent years experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10/11, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills. Valid Class 5 driver’s license. Ability to: Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field. Maintain and respect confidentiality.
Preferred Qualifications:
As required.
