At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
The Telecom Operator monitors radio activities and manages security requests to provide a link between Protective Services Officers and emergency assistance. They are responsible for documenting officer activities and coordinating administrative assignments within database systems.
Requirements
Candidates must have a high school diploma and a certificate or diploma in Emergency Communications, Law Enforcement, Security, or Criminology. Required experience includes 3-5 years in customer service and proficiency with Microsoft Office.
Education
- high school
- professional certificate
Working hours
40 hours per week
Skills
- Radio Monitoring
- Emergency Communications
- Microsoft Office
- Customer Service
- Problem Solving
- Interpersonal Skills
- Critical Thinking
- Active Listening
- Written Communication
- Verbal Communication
- Dispatching
- Incident Documentation
Visa sponsorship
Not detected in the job text
Categories
- Security & Safety
- Healthcare
- Customer Service & Support
- Administrative
- Government & Public Sector
Keywords
- Telecom Operator
- Dispatcher
- Protective Services
- Emergency Communications
- Law Enforcement
- Criminology
- Microsoft Office
- First Aid
- BCLS-HCP
- Radio Activity
- Security Requests
- Healthcare Security
Original job description
Your Opportunity:
As a Telecom Operator at AHS, you will monitor radio activities and receive calls for security requests. You'll provide timely and efficient documentation of all AHS Provincial Protective Services officers’ activities, work within various information data base systems and coordinate the administrative assignment of Protective Services officers working in AHS site. You'll maintain awareness of field activities, ensure pertinent operational information is shared, and provide an immediate link to emergency and non- emergency assistance on behalf of Protective Services Officers.
Description:
As the Telecommunications Officer, you will monitor radio activity to maintain awareness of field activities, ensure pertinent operational information is shared and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.
Classification: Telecom Operator/Dispatcher Union: AUPE GSS Unit and Program: Protective Services Op Support Primary Location: Alberta Hospital Edmonton Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 18-SEP-2026 Employee Class: Regular Full Time Date Available: 05-OCT-2026 Hours per Shift: 12 Length of Shift in weeks: 8 Shifts per cycle: 26 Shift Pattern: Days, Evenings, Nights, Weekends Days Off: As Per Rotation Minimum Salary: $31.61 Maximum Salary: $38.56 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12. Completion of certificate or diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology.
Additional Required Qualifications:
High level of experience with Microsoft Office and email required. Demonstrated telephone skills are required. 3 – 5 years’ experience in a customer service environment. Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking. Must have demonstrated experience resolving complex client issues. Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.
Preferred Qualifications:
Valid First Aid certificate, BCLS-HCP training.
