Chief People Officer
Basecamp Property Management Ltd. Calgary or Canmore, AB
About Basecamp Resorts & Everwild
Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.
Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.
Why Work for Us?
- Quarterly profit share program!
- Group health benefits plan (Dental, Vision, Paramedical, and more)
- Generous staff discounts at all our properties
- Family and friends discount at Basecamp properties
- Free access to the Everwild Nordic Spa
- Discounts on food & beverage at Rhythm & Howl
- Company paid staff events.
- Room for advancement in our growing company
- Be part of western Canada's fastest-growing hospitality brand
- A hands-on people focused Basecamp culture
Position Overview
We are seeking a visionary Chief People Officer to architect and scale the people, culture, and organizational capabilities that will propel our evolution into a brand-led, experience-driven leader in Nordic hospitality across North America. Reporting to the CEO and partnering closely with the executive team, this foundational role will build our global people function from the ground up, defining the culture, talent systems, and leadership capabilities that enable growth while preserving the value and identity that make Basecamp unique. As a strategic leader, the CPO will help create a modern, high-performing organization where culture is the operating system and exceptional employee experiences translate into unforgettable guest experiences.
Salary: based on experience
Type: Full time & Permanent
Location: Calgary or Canmore, AB
How to apply: to be considered, please provide your resume and a cover letter.
Key Responsibilities
Build & Lead the People & Culture Function
- Design and implement the full HR operating model - policies, systems, compliance, and structure - from the ground up
- Establish scalable people infrastructure across corporate and property operations that supports multi-region growth
- Build and lead a high-performing People & Culture team capable of HR excellence at scale
- Select and implement people technology (HRIS, ATS, LMS, engagement) integrated across the organization
Culture, Values & Behavioral Frameworks
- Define and embed a clear cultural vision and values aligned with Nordic hospitality principles
- Translate the brand values and service behaviors defined by the CCO into observable employee standards across roles and locations
- Ensure culture is consistently activated across regions and functions, not only articulated at corporate
- Build measurement systems that track cultural health and evolution over time
Internal Communications
- Own a clear, consistent internal communications strategy that keeps a geographically dispersed workforce informed and aligned
- Ensure transparency across a growing multi-region organization on strategy, performance, and culture
- Support the CEO and executive team in communicating vision and priorities with authenticity
- Maintain the distinction between internal communications (CPO) and external brand communications (CCO)
Talent Acquisition & Employer Brand
- Develop a scalable talent acquisition strategy supporting expansion across property types and geographies
- Build an employer brand positioning Basecamp as a destination for exceptional hospitality professionals
- Design hiring practices prioritizing cultural fit and service mindset alongside technical capability
- Build workforce-planning models that anticipate talent needs 12–18 months ahead of growth
Leadership Development & Succession
- Build a leadership-development ecosystem for emerging and senior leaders across regions
- Identify and develop high-potential talent through structured programs and deliberate exposure
- Establish succession frameworks for critical roles, with documented GM and executive pipelines
- Coach executives and senior leaders on performance, cultural alignment, and effectiveness
Learning, Training & Onboarding
- Design a signature onboarding experience immersing every team member in brand, culture, and service philosophy
- Develop training - with the regional operations teams on operational content - covering guest-experience excellence and leadership
- Ensure consistency of training across regions while accommodating local context
- Build a learning culture where continuous development is the norm
Engagement, Retention, Reward & Org Design
- Build engagement measurement and retention strategies addressing the financial and non-financial drivers of commitment
- Design compensation and performance frameworks within the financial parameters set by the CFO
- Define organizational structures that support scale, agility, and clear accountability across corporate and regions
- Lead change management for growth, brand evolution, and new-property readiness; advise the CEO on transformation pacing
Workforce Planning & Labour Strategy
- Own long-range labour strategy and workforce planning across all regions, anticipating headcount, skill, and leadership needs 12–36 months ahead of growth and seasonal demand cycles
- Build labour cost and capacity models that inform new-property staffing plans, seasonal flex, and budget planning in partnership with the CFO
- Lead labour relations strategy where applicable, including union engagement, collective bargaining oversight, and grievance and dispute resolution frameworks
- Equip regional Presidents with workforce planning tools and labour market intelligence to support property-level execution
Employment Law, Compliance & Risk Management
- Own organization-wide compliance with multi-provincial employment legislation, human rights, occupational health & safety, and immigration requirements as Basecamp scales across Canada and into the United States
- Serve as the senior escalation point for complex employee relations matters, investigations, and litigation risk, partnering with legal counsel as required
- Establish and maintain HR governance frameworks, policies, and audit controls that reduce organizational risk and ensure consistent application across all properties and entities
- Ensure leaders across the organization are equipped to manage performance, conduct, and conflict in a legally sound and consistent manner through coaching, tools, and clear policy
- Monitor regulatory change across all operating jurisdictions and proactively adapt policy, practice, and training to stay ahead of compliance risk
Requirements
- 15+ years in senior People/HR leadership, including building HR functions from the ground up
- Experience in hospitality, lifestyle, or multi-site consumer businesses with a strong service culture
- Track record leading cultural transformation and organizational scaling in brand-led environments
- Experience designing leadership-development and succession frameworks for fast-growing organizations
- Demonstrated ability to build employer brand and talent pipelines in competitive markets
Capabilities:
- Builds HR infrastructure that is scalable, practical, and genuinely used - not binder policy
- Translates brand values into employee behaviors with specificity, in genuine partnership with the CCO
- Designs compensation and performance systems that are equitable, motivating, and commercially grounded
- Leads change with a bias for adoption over announcement
- Builds executive credibility through commercial acumen and strategic partnership
Leadership Style:
- Purpose-driven and values-led - builds culture by modeling it
- A hands-on builder comfortable standing up new capabilities from nothing
- An inspirational people leader who elevates others through coaching and genuine care
- Comfortable with ambiguity - operates with confidence in fast-changing environments
How to apply: to be considered, please provide your resume and a cover letter.
Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] to discuss your needs confidentially.
Full time, permanent, Monday to Friday
Full Time = 40 hours per week
