Bilingual French/English Client Service Associate
Permanent | Toronto, Ontario | Pension Industry
Introduction
Are you passionate about delivering exceptional client service while helping people make important financial decisions for their future?
Our client is seeking a Bilingual French/English Client Service Associate to join a respected public sector organization in downtown Toronto. This is an existing vacancy offering the opportunity to become a trusted advisor who supports members through every stage of their pension journey.
This is not a traditional call centre position. Instead, you will build meaningful relationships, provide expert guidance, and develop specialized knowledge across the full pension lifecycle. If you are looking for a career where your expertise makes a genuine impact and your professional growth is supported, we would love to hear from you.
Compensation: $80k-86k annually, plus a comprehensive benefits package.
What You'll Do
As the first point of contact for members, you will deliver exceptional bilingual service while providing personalized guidance on pension-related matters. Every conversation is an opportunity to educate, build trust, and help members make informed decisions about their financial future.
Responsibilities
- Deliver outstanding client service in both French and English through telephone, email, and occasional in-person interactions.
- Support members through all stages of the pension lifecycle.
- Explain retirement options, pension buybacks, transfers, survivor benefits, pension statements, and online services.
- Analyze member needs and recommend tailored solutions.
- Resolve inquiries from initial contact through to completion while ensuring an exceptional client experience.
- Collaborate with internal teams to provide seamless service and timely resolutions.
- Identify opportunities to improve processes and enhance the overall member experience.
- Participate in ongoing training and professional development to expand your pension expertise.
Qualifications
- Fluency in both spoken and written French and English.
- Experience in pension administration, preferably within a Defined Benefit pension environment.
- Strong client service and relationship management skills.
- Excellent communication, analytical, and problem-solving abilities.
- Ability to explain complex pension information in a clear, professional, and client-friendly manner.
- Experience working in a client-focused environment where relationship building is a priority.
- Professional pension designations such as RRA, CEBS, RPA, PPAC, GBA, RRC, or RFRA are considered strong assets. Candidates interested in pursuing professional pension education are encouraged to apply.
Benefits
- Competitive salary with annual step progression.
- Comprehensive health and dental benefits.
- Defined Benefit pension plan.
- Three weeks of vacation plus floater days.
- Employer-supported professional development, including pension-related certifications and designations.
- Stable permanent employment within the public sector.
- Collaborative, supportive, and knowledgeable team environment.
- Convenient downtown Toronto location with excellent public transit access.
- Meaningful work that helps members confidently plan for retirement and their financial future.
