Front Desk Evenings
- Port Coquitlam, BC, V3C 0A4, Canada
$18.25 CAD / hour · Part-time
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Job details
- Pay
- $18.25 CAD / hour
- Job type
- Part-time
- Posting language
- English
- Posted
Original job description
Customer Service Representative (Evenings – Closing)
Part-Time | Gold’s Gym British Columbia
Gold’s Gym is hiring a part-time Customer Service Representative for evening closing shifts, with strong potential for growth. If you’re outgoing, reliable, and passionate about fitness and customer experience, we’d love to connect.
About the Role
- Schedule: 3–4 days per week (12–24 hours)
-
Availability: Must be available:
- Fridays 7:15pm-11:15pm
- Wednesday / Thursday 9:15am-1:15pm
- Commitment: No extended travel/time off during the first 4 months
What We’re Looking For
- Previous customer service experience (required)
- Strong written and verbal communication skills
- Fluent in English (additional languages are an asset)
- Proficiency with Microsoft Office (Word, Outlook, Excel)
- Experience with cash handling and POS systems
- Strong problem-solving and critical thinking skills
- Ability to work both independently and as part of a team
- Reliable transportation or ability to commute easily
- First Aid certification (asset)
Key Responsibilities
- Oversee front desk operations during evening closing shifts
- Ensure the facility is properly secured and prepared for the next day
- Greet and check in members and guests using proper procedures
- Deliver exceptional customer service across phone, email, and in-person interactions
- Direct guests and appointments to appropriate staff efficiently
- Support guest check-in and onboarding processes
- Handle daily cash reconciliation accurately
- Assist the sales team with guest tours and membership support
- Support prospect and member outreach via calls, texts, and emails
- POS handling and end of night close out
What We Offer
- A positive, collaborative team environment
- Complimentary gym membership
- Employee discounts on Gold’s Gym products and services
Gold’s Gym British Columbia is an equal opportunity employer.
We thank all applicants for their interest; only those selected for an interview will be contacted.
More about this job
Responsibilities
Manage front desk operations during evening closing shifts, including greeting and checking in members and guests, responding to inquiries, and supporting tours and membership services. Secure and prepare the facility for the next day, reconcile cash, process point-of-sale transactions, and assist with member and prospect outreach.
Requirements
Previous customer service experience is required, along with strong written and verbal communication, Microsoft Office proficiency, and experience handling cash and point-of-sale systems. Applicants should be reliable, able to work independently and with a team, have easy transportation to work, and be available for the specified shifts; First Aid certification is an asset.
Skills
- Customer Service
- Written Communication
- Verbal Communication
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Cash Handling
- Point-Of-Sale Systems
- Problem-Solving
- Critical Thinking
- Teamwork
- Member Check-In
- Cash Reconciliation
- Customer Outreach
- Facility Closing And Security
Benefits
- Complimentary Gym Membership
- Employee Discounts On Gold’s Gym Products And Services
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sports & Recreation
- Sales
- Security & Safety
Keywords
- Customer Service
- Front Desk Operations
- Evening Closing Shifts
- Member Check-In
- Guest Check-In
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Cash Handling
- Point-Of-Sale Systems
- Cash Reconciliation
- Problem-Solving
- Critical Thinking
- Written Communication
- Verbal Communication
- Facility Security
- Guest Tours
- Membership Support
- Member Onboarding
- Customer Outreach
- Phone Support
- Email Support
- First Aid Certification
- Fitness Industry