Business & Systems Consultant
Location: Ontario, Canada (Hybrid/Remote, depending on location)
Duration: 12 months, with the possibility of extension
Interview Process: 2 rounds
Role Overview
We are seeking an experienced Business & Systems Consultant to bridge business needs and technology solutions, supporting initiatives from early discovery through implementation. The successful candidate will work closely with business stakeholders and technical teams to identify business challenges, define objectives, evaluate solution options, and translate requirements into actionable recommendations.
This role requires strong analytical thinking, stakeholder management, and problem-solving skills, along with the ability to navigate ambiguity, lead discovery workshops, and support digital transformation initiatives that improve efficiency, reduce costs, and enhance the client experience.
Key Responsibilities
- Lead discovery sessions and problem-framing discussions with business stakeholders to identify root causes, objectives, requirements, and potential solutions.
- Facilitate Lean UX sessions and workshops to assess current and future business processes, identify gaps, and establish project scope and priorities.
- Gather, document, and maintain business and technical requirements, epics, user stories, data mappings, and project documentation.
- Assess the impact of proposed changes on systems, processes, procedures, and clients while managing risks, issues, and cross-team dependencies.
- Collaborate with business and technology teams to evaluate solution feasibility, technical requirements, costs, timelines, and implementation options.
- Present findings, recommendations, and solution proposals to senior stakeholders and leadership.
- Coordinate cross-functional planning activities, including estimates, resource requirements, costs, and delivery timelines.
- Support technical intake processes and facilitate discussions between business stakeholders, architects, developers, and other technology teams.
- Assist with solution rollout and end-to-end validation to ensure business requirements are met.
- Prepare and review business cases, technical documentation, stakeholder communications, and user guidance.
- Leverage AI tools to support research, analysis, problem exploration, and documentation.
- Ensure proposed solutions align with privacy, compliance, security, and control requirements.
Required Qualifications
- Proven experience in business analysis, systems consulting, or a similar business and technology-focused role.
- Experience leading discovery workshops, requirements gathering, and business process assessments.
- Strong understanding of business and technology platforms, digital solutions, and system transformation initiatives.
- Experience evaluating solution options, conducting feasibility assessments, and supporting business case development.
- Knowledge of data and integration modelling, systems analysis, and requirements documentation.
- Experience managing stakeholders across business and technology teams, including senior leadership.
- Strong analytical, critical-thinking, and problem-solving skills, with the ability to work effectively in ambiguous environments.
- Experience conducting change impact assessments and managing risks, issues, and dependencies.
- Understanding of privacy, compliance, security, and control requirements.
- Strong written and verbal communication skills, including the ability to present complex information and recommendations clearly.
- Experience supporting testing, end-to-end validation, and implementation activities.
Preferred Qualifications
- Financial services or banking industry experience.
- Experience with customer-facing technologies and legacy-to-modern system transformations.
- Familiarity with Lean UX methodologies and digital product development.
- Exposure to modern web technologies, data engineering, and digital transformation initiatives.
- Experience using AI tools to support business analysis, research, and documentation.
- Customer-facing operations experience.
- Bilingual communication skills.
Ideal Candidate
The ideal candidate is a strategic and hands-on consultant who can connect business objectives with practical technology solutions. They are comfortable leading stakeholder discussions, challenging assumptions, working through uncertainty, and delivering clear, actionable recommendations that support business outcomes.
AI Use in Recruitment Notice
Artificial intelligence (AI) tools may be used to assist with certain aspects of the recruitment and candidate screening process. All hiring decisions will be made by human decision-makers.
Background Checks will be conducting if successful
