Position: IAM Technical Support
Location: Calgary, AB (Hybrid)
Employment Type: Full-Time
Experience Range: 8+ Years
Job Description:
- SailPoint IdentityIQ (IIQ)
- Okta Workforce Identity Cloud
- Identity Governance & Administration (IGA)
- Identity & Access Management (IAM)
- SSO, MFA, Federation
- SAML 2.0, OAuth 2.0, OpenID Connect (OIDC)
- LDAP, Active Directory
- REST APIs, Web Services
- JSON, XML
- User Provisioning & Access Certifications
Qualifications:
- 8-10 years of IAM/IGA experience.
- Strong hands-on experience with SailPoint Identity IQ and Okta administration.
- Experience troubleshooting authentication, authorization, and provisioning issues.
- Excellent problem-solving, analytical, and communication skills.
Key Responsibilities:
- Administer, configure, and support SailPoint Identity IQ and Okta environments.
- Develop and maintain SailPoint rules, workflows, forms, reports, and customizations.
- Troubleshoot SSO, MFA, federation, provisioning, directory synchronization, and user access issues.
- Support identity lifecycle management, access provisioning, certifications, and governance processes.
- Integrate IAM platforms with enterprise applications using APIs, web services, and identity protocols.
- Monitor system performance, resolve incidents, and implement security best practices.
- Collaborate with security, infrastructure, and application teams to ensure compliance and operational excellence.
