Original job description
<p class="MsoNormal"><strong><span lang="EN-US" style="mso-ansi-language: EN-US;">About Mind Games</span></strong></p><p class="MsoNormal"><strong>Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”!</strong></p><p class="MsoNormal">Our stores are filled with games, puzzles, and toys for every age and occasion. We don’t just sell products, we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love.</p><p class="MsoNormal">We’re looking for motivated, reliable, and energetic team members to step in as <strong>Key Holders</strong>. In this role, you’ll help keep the store running smoothly, assist customers in finding the perfect games and puzzles, and ensure our store is welcoming and fun for everyone. If you thrive in a fast-paced, playful environment and want to be part of a team that brings joy and creativity to every visit, this is the role for you!</p><p class="MsoNormal"><strong><span lang="EN-US" style="mso-ansi-language: EN-US;">Duties and Responsibilities include, but are not limited to:</span></strong></p><ul style="margin-top: 0cm;" type="disc"><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Greet customers, answer questions, and recommend products based on their needs, providing exceptional customer service.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Operate the POS system, accurately process payments, and issue receipts.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Maintain a neat and organized store, including restocking products and ensuring inventory levels meet customer demand.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Serve as a product expert, confidently answering questions and providing guidance on selection, usage, care, and maintenance.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;"><span lang="EN-US" style="mso-ansi-language: EN-US;">Act as a trusted advisor to customers, providing guidance and recommendations to help them explore our products and make the most of their visit.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Consistently meet or exceed daily, weekly, and monthly sales goals to support store profitability.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Maintain a professional and welcoming demeanor, efficiently assisting customers throughout their visit.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Perform opening and closing procedures, including cash management, inspecting products, and following security protocols.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Lead by example in delivering outstanding customer service and a positive attitude to support the team.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Experience with store opening/closing and cash management is considered an asset.</li></ul><p class="MsoNormal"><strong>You are best suited for this role if you have the following qualifications and skills:</strong></p><ul style="margin-top: 0cm;" type="disc"><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">High school diploma or equivalent required.</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">2+ year of experience in sales, customer service, or retail.</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Exceptional customer service and interpersonal skills, with the ability to adapt to diverse customer needs.</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Ability to multitask, manage priorities, and meet deadlines in a fast-paced environment.</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Dependable, responsible, and able to take ownership of store operations when entrusted with key-holder duties.</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Passion for or knowledge of pop culture, board games, and puzzles is a plus.</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Ability to stand or walk for long periods and lift to 20 pounds.</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Previous Key Holder or supervisory experience is recommended.</li></ul><p class="MsoNormal"><strong>Pay Rate: </strong><span lang="EN-US" style="mso-ansi-language: EN-US;">$18.75 per hour</span></p><p class="MsoNormal"><span lang="EN-US" style="mso-ansi-language: EN-US;"> </span><strong><span lang="EN-US" style="mso-ansi-language: EN-US;">This is an existing position.</span></strong><strong> </strong></p><p class="MsoNormal"><strong>Benefits:</strong></p><ul style="margin-top: 0cm;" type="disc"><li class="MsoNormal" style="mso-list: l1 level1 lfo3; tab-stops: list 36.0pt;">Competitive pay and opportunities for growth</li><li class="MsoNormal" style="mso-list: l1 level1 lfo3; tab-stops: list 36.0pt;">Employee discount on games, puzzles, and toys</li><li class="MsoNormal" style="mso-list: l1 level1 lfo3; tab-stops: list 36.0pt;">Casual dress environment</li><li class="MsoNormal" style="mso-list: l1 level1 lfo3; tab-stops: list 36.0pt;">Work in a fun, creative environment surrounded by products and people you love</li></ul><p class="MsoNormal"><strong> </strong></p><p class="MsoNormal"><strong>Store Location:</strong> Mayfair – Unit 332, 3147 Douglas St., Victoria, BC</p><p class="MsoNormal"> </p><p class="MsoNormal"><span lang="EN-US" style="mso-ansi-language: EN-US;"> </span></p><p class="MsoNormal"> </p>
