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Added 1 hour ago
PE
Customer Success Specialist
Polaron Energy
Toronto, ON · North York, ON
- Full-time
Location: 2 Tippett Rd., Floor 4, North York, ON M3H 2V1 (Hybrid: 4 days in office, 1 day from home)
Added 2 hours ago
PE
Customer Success Specialist
Polaron Energy
Toronto, ON · Scarborough, ON
- Full-time
Location: 2 Tippett Rd., Floor 4, North York, ON M3H 2V1 (Hybrid: 4 days in office, 1 day from home)
Added 11 days ago
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Polaron Energy
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- Full-time
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Toronto, ON · North York, ON
- Full-time
TSSA Certification: Must hold the applicable TSSA certification required to perform the assigned HVAC work · G2 Gas Technician Licence: Must hold a valid G2 licence in good standing
Added 22 days ago
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- Full-time
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Polaron Energy
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- Full-time
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Toronto, ON · North York, ON
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- Full-time
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Polaron Energy

Customer Success Specialist

Toronto, ON, Canada
North York, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 10, 2026
Work location: Location: 2 Tippett Rd., Floor 4, North York, ON M3H 2V1 (Hybrid: 4 days in office, 1 day from home)
Experience: 1+ years of customer-facing experience in a call centre, loyalty, retention, banking or telecom role
Posting language: English
Posted: Nov 10, 2026

Original job description

Location: 2 Tippett Rd., Floor 4, North York, ON M3H 2V1 (Hybrid: 4 days in office, 1 day from home)

Schedule: Monday–Friday, 11:00 AM – 7:00 PM (35-hour week, one-hour unpaid lunch)

Compensation: $40,000 per year, plus bonus plan and benefits

Who We Are

Polaron is Canada’s largest residential solar company. Every day we help homeowners cut their energy costs and their carbon footprint, and we’re building a cleaner future for the next generation. Our team is energetic, collaborative and inclusive. Everyone here is valued, supported and encouraged to bring their own strengths to the work.

Why This Role Matters

Getting a system installed is only the start of a homeowner’s solar experience. As a Customer Success Specialist, you’ll be the person homeowners rely on after their system is live. You’ll help them understand their energy production, solve problems quickly and get full value from their investment. You’ll also be a key link between our customers and our field and installation teams, and you’ll help shape the reputation of Canada’s leading solar brand.

What You’ll Do

Be the go-to expert after installation. Answer homeowners’ questions about system performance, monitoring and maintenance.
Solve problems. Troubleshoot system and performance issues remotely, aiming for first-call resolution, and escalate to on-site support when needed.
Coordinate service. Work with field technicians to schedule maintenance and repair visits so service runs smoothly from start to finish.
Guide warranty claims. Help customers understand their coverage and move repairs or replacements through the warranty process.
Teach customers to track their system. Show homeowners how to monitor production, track their savings and handle basic upkeep.
Follow up proactively. Check in with customers after installation to make sure everything is running well before small issues become big ones.
Drive continuous improvement. Spot recurring installation issues and feedback trends, and share them with the installation team.
Keep accurate records. Document interactions, service requests, warranties and resolutions in our CRM.

What You Bring

1+ years of customer-facing experience in a call centre, loyalty, retention, banking or telecom role
A clear, friendly communication style, including the ability to make technical topics easy to understand
A problem-solver’s mindset, strong attention to detail and solid organizational skills
Comfort with CRM software and Google Workspace
A customer-first attitude and the ability to stay calm and adapt in a fast-paced environment
High school diploma or equivalent

Nice to Have

A degree, diploma or certification in renewable energy or a technical field
Basic knowledge of solar technology or the energy industry

No solar background? No problem. We provide full technical training.

What We Offer

Health and dental benefits after 3 months
Bonus plan that rewards strong performance
Paid time off
Hybrid schedule, with one work-from-home day each week
Full training in solar technology and troubleshooting
Growth potential in one of Canada’s fastest-moving clean energy sectors
Meaningful work, helping homeowners make the switch to clean energy

Polaron is committed to an inclusive, barrier-free hiring process. Accommodations are available on request at any stage of recruitment.

Apply on LinkedIn About employer

More about this job

Responsibilities

Support homeowners after solar installation by answering questions, troubleshooting system performance issues, coordinating technician visits, and guiding warranty claims. Educate customers on monitoring and maintaining their systems, follow up proactively, document service activity in the CRM, and share recurring issues with installation teams.

Requirements

Requires at least one year of customer-facing experience, strong communication and problem-solving skills, organizational ability, comfort with CRM software and Google Workspace, and a high school diploma or equivalent. Renewable energy or technical education and basic solar or energy-industry knowledge are preferred; full solar training is provided.

Skills

Customer Support
Customer Success
Technical Troubleshooting
Problem Solving
Clear Communication
Customer Education
Service Coordination
Warranty Claims
CRM Documentation
Google Workspace
Organization
Attention to Detail
Adaptability
Solar System Monitoring
Remote Issue Resolution

Benefits

Health and Dental Benefits
Performance Bonus
Paid Time Off
Hybrid Work Schedule
Full Technical Training
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Residential Solar
Solar Technology
Energy Production
System Performance
System Monitoring
Solar Maintenance
Technical Troubleshooting
Remote Troubleshooting
First-Call Resolution
Field Technicians
Service Scheduling
Maintenance and Repairs
Warranty Claims
Customer Success
Customer Support
Customer Retention
Call Centre
CRM
Google Workspace
Installation Feedback
Energy Savings
Renewable Energy
Clean Energy
Homeowner Support

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