Company Description
REEL COH Inc. (Subsidiary of REEL International) is the largest Canadian manufacturer specialized in designing, building, maintain and installing industrial electromechanical material-handling systems for production lines. Over 3,500 employees are contributing to the success of REEL globally, with over 400 employees throughout Canada and USA.
Our products are custom designed to customers’ exacting specifications and requests. The company has built a solid reputation for the quality and robustness of its mechanical designs and builds.
Complex Handling and Lifting Systems | REEL COH
With offices in Stoney Creek (ON), Boisbriand (QC), Saguenay (QC) and Edmonton (AB), we are currently looking for a Service Manager to join our Stoney Creek team, serving customers throughout Ontario across a variety of industries.
Position
Reporting to the General Manager, the Service Manager is responsible for planning, organizing, directing, and controlling all aspects of the service group. The role also involves maintaining commercial relationships, reviewing quotations, and participating in project evaluations. The Service Manager interacts with customers, suppliers, internal project team members, the fabrication shop, the service team, and office personnel.
What You’ll Do
- Plan, organize, and lead a service team dedicated to meeting the lifting needs of local and regional customers.
- Oversee a team composed primarily of service technicians, as well as service dispatchers and in-house customer service representatives.
- Organize and deliver major projects in collaboration with other internal teams, including Engineering and Production.
- Act as the key point of contact for customers regarding project status, maintenance status, outstanding issues, and customer change requests.
- Prepare and maintain detailed work plans, project schedules and deliverables, risk management reports, projected cost reports, budget variance reports, lists of outstanding issues, and project evaluation reports.
- Manage the fleet of service vehicles.
- Lead commercial discussions aimed at securing annual maintenance agreements.
- Manage multiple projects simultaneously, often with short-term and competing deadlines.
- Participate in estimating activities, including material selection and proposal submissions.
- Support sales activities.
Requirements
What you’ll bring:
- A college diploma or bachelor’s degree in mechanical engineering, electrical engineering, or an equivalent field.
- At least five years of experience in project management or customer service.
- Experience with overhead lifting equipment is an asset.
- Experience in heavy-industry maintenance.
- Strong initiative and creativity.
- A good sense of observation and strong customer relations skills.
- The ability to work under pressure, prioritize tasks, and manage day-to-day challenges.
- A valid driver’s licence.
- A strong work ethic, availability, and willingness to travel within Canada.
- A strong commitment to workplace safety.
- Strong leadership skills and experience managing field and office employees.
- Demonstrated leadership and knowledge of health and safety activities, with the ability to act as a key resource on safety-related matters.
- An understanding of how this position affects the quality of the products and services delivered to customers.
- A commitment to delivering quality work - on specification, on time, and on budget.
- A proactive approach to continuous improvement.
- Self-motivation, a positive attitude, and the ability to manage multiple tasks.
- The ability to work effectively in a team environment.
- Strong problem-solving and analytical skills.
- Excellent organizational, interpersonal, and communication skills.
- The ability to maintain a professional, clean, and safe work area.
The position is on a basic schedule of 40 hours per week, Monday to Friday.
At REEL COH we accept you as you are. We offer a workplace where everyone feels valued and respected. Qualified applicants will be considered without regard to citizenship, ethnicity, race, color, religion, gender, gender identity or expression, sexual orientation, disability, age or veteran status.
Benefits
REEL COH Inc. offers a highly competitive total compensation package ($30 to $45 per hour, depending on experience), the possibility of working overtime, and a wide range of benefits:
- Group RRSP with employer participation
- Full collective insurance
- Employee Assistance Program
- 10 Statutory holidays
- A minimum of two weeks of vacation
- Two personal days
- Bonus Program
