Original job description
Archived listing. The details below describe a past opening.
<p><strong>Sentinel Dock & Door Solutions</strong> is one of Canada’s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industry.</p><p><strong>What does that mean for you?</strong></p><p>You’re not just joining a company - you’re joining a growing platform with real opportunity. As we expand across the market, we’re investing heavily in our people, our training, and the future of the trade.</p><p><strong>NEX Industrial Supplies Inc, </strong>part of the Sentinel group is looking for a <strong>Service Coordinator </strong>to add to their growing team. The Service Coordinator plays a central role in ensuring the smooth operation of day-to-day service activities within our fast-paced door and dock company. This individual will coordinate technician schedules, manage incoming service requests, maintain customer communication, and support the operations team with administrative and logistical needs.</p><p><strong>Key Responsibilities</strong></p><p><strong>Service Call Management</strong></p><ul><li>Answer and manage incoming calls with prompt, professional support</li><li>Create and process new service requests</li><li>Review and approve service calls submitted through the mobile system</li><li>Forward service requests received via email for processing</li><li>Monitor open service calls and ensure timely updates</li></ul><p><strong>Portal & System Managemen</strong>t</p><ul><li>Update customer portals with accurate service details and required documentation</li><li>Maintain internal systems with current and accurate service information</li></ul><p><strong>Data Entry & Record Keeping</strong></p><ul><li>Complete timely and accurate data entry for service calls, invoices, and purchase orders</li><li>Maintain up‑to‑date service records and work order statuses</li><li>Regularly audit records to ensure accuracy and completeness</li></ul><p><strong>Purchase Order Follow‑Up</strong></p><ul><li>Track outstanding purchase orders and follow up with vendors</li><li>Confirm materials and services have been received</li><li>Communicate PO updates to the appropriate team members</li></ul><p><strong>Customer & Vendor Communication</strong></p><ul><li>Provide professional phone and email support</li><li>Offer service updates, answer questions, and resolve concerns</li><li>Ensure a high level of customer satisfaction through proactive communication</li></ul><p><strong>Additional Support</strong></p><ul><li>Assist with administrative and operational tasks as needed</li><li>Maintain organized and accurate documentation to support efficient operations</li></ul><p><strong>Skills & Qualifications</strong></p><ul><li>Strong organizational skills with the ability to prioritize effectively</li><li>Excellent verbal and written communication skills</li><li>Professional phone etiquette and customer service experience</li><li>Proficiency with customer portals, data entry, and service management systems</li><li>High attention to detail and accuracy</li><li>Ability to work efficiently in a fast‑paced environment</li></ul><p><strong>Compensation</strong><strong> </strong>$45,000 – $55,000 annually</p><p class="MsoNormal" style="margin-bottom: 0cm; line-height: normal;"> </p>
