POSITION SUMMARY - Looking for Full Time.
Meet, greet and assist guests, answer inquires and
provided solutions to concerns. Sell products and services Snow Valley Ski Club
offers. 18+
SPECIFIC ACCOUNTABILITIES
- Maintain
a constant and efficient flow of guests through the Guest Services
counter, while providing fast, courteous and friendly service.
- Develop
guest relations by generating conversation, answering questions and
offering assistance when required.
- Provide
quality customer service to guests in all aspects of Snow Valley with a
focus on providing the best possible guest experience.
- Offer
guidance in the selection of services that best meet the guest's needs.
- Answer
telephones; respond to e-mail; direct inquiries; greet guests and provide
them with general information; and refer guests to appropriate
individual/department for further assistance.
- Respond
to guest inquiries; process requests and provide confirmation to
guests.
- Maintain
individual guest information on computerized database.
- Accept
and process payment for products and services.
- Manage
daily cash flows - balancing daily cash outs, inventory tracking and
pulling appropriate reports.
- Ensure
the Guest Services space is clean and organized to ensure a high standard
of guest experience.
- Ensure
all rules and regulations are followed in a consistent manner.
- Demonstrate
a high level of professionalism when dealing with staff, colleagues and
guests. Handle all inquiries and complaints in a professional and
competent manner, applying a win-win attitude.
- Understand
and function within all Snow Valley policies and procedures. Make
suggestions to improve work processes and policies.
- Be
informed of promotional & special events, as well as corporate &
group functions, in order to provide accurate information to guests.
- We
are a team at Snow Valley and as a member of that team, you may be asked
to assist other departments or you may draw upon help from other staff
members to help you achieve your goals.
- Perform
other responsibilities when required as directed by the Guest Services
Manager &/or Supervisor.
SKILLS, INTERESTS, VALUES
- Well-developed
interpersonal skills to deal effectively with a variety of people.
- Remain
courteous, patient and tactful when dealing with all guests.
- Excellent
organizational skills to deal with the administration functions of the
position.
- The
ability to work in a fast-paced team environment and make responsible
decisions quickly.
- The
ability to pay close attention to detail.
WORKING CONDITIONS
- This
position is seasonal and includes working on weekends, weeknights and
holidays.
- Ability
to work in a standing position for long periods of time.
- May
lift, push, pull or carry items weighing up to 24 pounds on an occasional
basis.
EDUCATIONAL REQUIREMENTS
There are no standard educational requirements for this
position as most training is completed on the job, although a high school
diploma is preferred. Cash handling experience is required. Those who
have post-secondary education have a greater opportunity to advance to a
supervisory level.
HEALTH & SAFETY HAZARDS
Identified health and safety hazards associated with this
position include: musculoskeletal strains from desk work and extended periods
of standing, eye strain from computer work, strain from lifting, cuts,
slipping, tripping, robbery and exposure to noise.
REPORTING RELATIONSHIPS
Reports to:
Guest Services Supervisor and/or Guest Services Manager
Supervises:
None