POSITION SUMMARY - This is a Full Time Position
Assist guests in the safe loading and unloading of Snow
Valley’s ski lifts, while ensuring safe and efficient operation of equipment.
Provide excellent customer service by interacting with all lift passengers.
SPECIFIC ACCOUNTABILITIES
1. Maintain a constant flow of guests through the lift
line while operating your assigned lift safely & efficiently.
2. Provide guests and staff with courteous and friendly
service. Maintain eye contact, answer questions and give physical assistance
with loading when needed.
3. Handle all inquiries & complaints in a
professional & competent manner applying a win-win attitude. Keep
Supervisors informed of guest related problems.
4. Adhere to operational and safety procedures. Perform
daily lift start checks and complete daily lift log and incident reports. Keep
accurate paperwork and checklists.
5. Perform daily housekeeping duties for the lift huts,
establish & maintain ramps, maze area, tools & signs to maintain
cleanliness, tidiness & a professional image to our guests.
6. Notify Supervisor of any unsafe conditions, unusual
occurrences or irregularities that occur during daily operation. Inform
Supervisor if work areas need tools, equipment or any special attention.
7. Strive to continually improve in safety, service and
job satisfaction.
8. Generally provide a safe, uncluttered, litter-free
environment.
9. Be aware of promotional & special events, school
bookings, corporate & group functions in order to help direct guests &
staff for these events.
10. Be knowledgeable on the products & services that
Snow Valley offers to maintain our Guest Service standards.
11. Act in a responsible manner while representing Snow
Valley, abide by, and adhere to the policies.
12. Perform other responsibilities when required as
directed by the Operations Management team.
SKILLS, INTERESTS, VALUES
· Have
an outgoing, friendly personality & show a commitment to exceeding guest
expectations at all times.
·
Interpersonal skills to work effectively with a variety of people.
·
Ability to react with quick and thoughtful judgment.
·
Remain courteous, patient & tactful when dealing with guests.
·
Mature, energetic & dependable.
WORKING CONDITIONS
· This
position is seasonal, and includes working on weekends, weeknights &
holidays.
· This
is an outdoors all weather position - must enjoy working outdoors during
inclement weather conditions.
·
Ability to work in a standing position for long periods.
· May
lift items weighing up to 34 pounds occasionally, may carry, push or pull items
weighing up to 24 pounds on an occasional basis.
QUALIFICATIONS & EDUCATIONAL REQUIREMENTS
·
There are no standard educational requirements for this position due to the
seasonal and part time nature of the position.
· Most
training is completed on the job.
·
Those who possess post-secondary education have a greater opportunity to
advance to a supervisory level.
HEALTH & SAFETY HAZARDS
Identified health & safety hazards associated with
this position include: strain from lifting, repetitive motion strain, slipping,
tripping and exposure to extreme and varying temperature.
REPORTING RELATIONSHIPS
Reports To: Operations Manager, Operations Supervisor(s)
Supervises: None