POSITION SUMMARY
Maintain a constant and efficient flow of guests through
the Rental Shop while providing fast, courteous, accurate and friendly service.
SPECIFIC ACCOUNTABILITIES
1. Greet customers and assist them with questions,
accurately and efficiently provide appropriate rental equipment.
2. Be knowledgeable of every station and move around as
required by the line-ups or as told by your supervisor or team leader.
3. Explain the rental waiver and ensure they are
accurately filled out and filed.
4. Fit guests with helmets, ski or snowboard boots as
well recommend ski or snowboard length and ensure the accurate setting of the
bindings.
5. Perform daily housekeeping duties to maintain
cleanliness, tidiness and a professional image to our guests. Inform management
team if supplies are required.
6. Repair and tune equipment as required. Let supervisors
and/or manager with any damaged equipment.
7. Demonstrate equipment to guests. Explain how
ski/snowboard bindings work, how to handle ski poles properly.
8. Inspect and maintain rental equipment daily to
identify maintenance requirements and losses.
Follow up as required.
9. Inspect all returned equipment for damage and match
with the appropriate forms & waivers.
10. Assist guests in solving problems & or
complaints. Keep management team informed of guest related problems.
11. Be aware of events, school bookings, corporate and
group functions each shift.
12. Provide a safe, uncluttered, litter-free environment.
13. Perform all job duties in a safe manner. Advise
management team of any improvements to work processes.
14. We are a team at Snow Valley and as a member of that
team, you may be asked to assist other departments or you may draw upon help
from other staff members to help you achieve your goals. Through this type of
environment, we ensure Snow Valley is coherent and operated efficiently.
15. Perform other responsibilities when required as
directed by Rental Team Leaders, Supervisor and
Manager.
SKILLS, INTERESTS, VALUES
• Maintain a positive attitude under
various conditions.
• Have an outgoing, friendly
personality and show a commitment to exceeding guest expectations at all times.
• Well-developed interpersonal skills
to deal effectively with a variety of people.
• Enjoy working with and supporting a
team.
• The ability to remain courteous,
patient and tactful when dealing with difficult situations.
• Ability to remain calm during busy
periods.
• Ability to work in a fast paced,
dynamic environment and adapt to varying business levels.
WORKING CONDITIONS
• This position is seasonal and
includes working on weeknights, weekends and holidays.
• May lift & carry items up to 50
pounds on a frequent basis.
• May push & or pull items up 50
pounds on an occasional basis.
• Ability to work in a standing
position for long periods of time.
• Exposed to changes in temperature on
a daily basis from work both indoors and outdoors.
HEALTH & SAFETY HAZARDS
Identified health and safety hazards associated with this
position include: musculoskeletal strains from repetitive movements, strain
from lifting, falls from ladders, cuts, slipping, tripping and exposure to
changes in temperature.
EDUCATIONAL REQUIREMENTS
There are no standard educational requirements for this
position due to the seasonal and part time nature of the position and most
training is completed on the job.
REPORTING RELATIONSHIPS
Reports to: Rental & Retail Shop Supervisor’s/
Manager
Supervises: None