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Soho Square Solutions

Application Support Analyst

Montreal, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 15, 2026

Original job description

Application Production Support Analyst (L1/L2)

Montréal, QC | Hybrid (3 days onsite)

We’re hiring an Application Production Support Analyst for a global bank in Montréal. You’ll be the first point of contact for production issues across a portfolio of banking applications. You’ll monitor production, fix known issues, send unknown ones to Level 3, and own changes to the production environment.

What you’ll do

Monitor production activity and carry out fixes when needed
Handle incident, problem, change, and user request management at L1/L2
Work with development teams on L3 escalations and release priorities
Make sure change requests follow group and department policies
Log work in the support tracking tool and help cut down recurring issues
Analyze control results, report on them, and fix what they turn up
Join project phases early so the support team is ready for upcoming releases
Cover after-hours and weekend work when needed

What you bring

5+ years in application or production support
Strong database skills in Oracle and MS SQL
Hands-on Unix/Linux and day-to-day command line work
Scripting in Shell and PowerShell
Scheduling with Autosys
Monitoring with Geneos and Sysload
File transfer protocols and SharePoint
Professional working proficiency in English (French may be required)

Nice to have

Banking or financial services background
Core banking applications or data warehousing
DevOps exposure
Project management experience

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More about this job

Responsibilities

Monitor banking applications in production, resolve known issues, manage L1/L2 incidents and changes, and escalate unknown issues to Level 3. Coordinate with development teams on escalations and releases, maintain support records, analyze control results, reduce recurring issues, and prepare support for upcoming releases.

Requirements

Requires at least five years of application or production support experience, strong Oracle and Microsoft SQL skills, and hands-on Unix/Linux command-line experience. Candidates should also have Shell and PowerShell scripting, Autosys scheduling, Geneos and Sysload monitoring, file transfer and SharePoint experience, and professional working proficiency in English.

Skills

Application Production Support
Incident Management
Problem Management
Change Management
User Request Management
Oracle
Microsoft SQL Server
Unix/Linux
Shell Scripting
PowerShell
Autosys
Geneos
Sysload
File Transfer Protocols
SharePoint
Production Monitoring

Visa sponsorship

Not detected in the job text

Keywords

Application Production Support
Banking Applications
Production Monitoring
Incident Management
Problem Management
Change Management
User Request Management
Level 1 Support
Level 2 Support
Level 3 Escalation
Oracle
Microsoft SQL Server
Unix/Linux
Command Line
Shell Scripting
PowerShell
Autosys
Geneos
Sysload
File Transfer Protocols
SharePoint
Release Management
Control Analysis
Financial Services
Core Banking
Data Warehousing
DevOps
Project Management

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