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TekStaff IT Solutions

Service Now Systems Administrator

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 13, 2026
Experience: 1.) Systems administrator experience with service now – 5+ years
Posting language: English
Posted: Oct 14, 2026

Original job description

TekStaff's Client has a current vacancy for a Service Now - Systems Administrator

Job Description

SUMMARY OF DAY TO DAY RESPONSIBILITIES: IT Service Management – Design and implement solutions following established IT Service Management policies and standards. Ensure delivered solution enables the organization to manage incidents, problems, changes and service requests with respect to risk, cost, control, IT governance, compliance and business performance objectives.

Provide technical and thought leadership in both system integration as well as application development and promote best practices in these areas.

Work closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimates.

Review internal artifacts and deliverables received from vendor partners to ensure they meet solution requirements.

Lead/contribute in architecture, design & code reviews of IT Service Management solutions.

Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts.

Perform off-hours maintenance and deployments for system releases and provide 24x7 support to maintain service availability.

Code deployment in 15 instances of ServiceNow

MUST HAVE:

1.) Systems administrator experience with service now – 5+ years

2.) CSA certification

3.) Strong communication skills

NICE TO HAVE

1.) Development experience

2.) Banking experience

3.) ITIL 4

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

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More about this job

Responsibilities

Design and implement IT Service Management solutions, ensuring they support incident, problem, change, and service request processes while meeting risk, cost, governance, compliance, and business objectives. Lead or contribute to solution architecture and reviews, troubleshoot issues and drive resolutions, coordinate with clients and project teams, and support deployments and service availability.

Requirements

Requires at least five years of ServiceNow systems administration experience, a CSA certification, and strong communication skills. Development experience, banking experience, and ITIL are preferred.

Skills

ServiceNow Administration
IT Service Management
Systems Administration
System Integration
Application Development
Incident Management
Problem Management
Change Management
Service Request Management
Solution Architecture
Technical Troubleshooting
Root Cause Analysis
Code Deployment
Communication
CSA Certification
ITIL

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
IT Service Management
Systems Administration
CSA Certification
System Integration
Application Development
Incident Management
Problem Management
Change Management
Service Request Management
IT Governance
Compliance
Solution Architecture
Design Reviews
Code Reviews
Troubleshooting
Root Cause Analysis
Code Deployment
Production Support
24x7 Support
ITIL
Financial Services
Banking

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