IT Service Desk Technician Assistant
Job Summary
Under the supervision of the IT Service Desk Manager, this position is responsible for providing front-line support to the St. Scholastica community for services provided by the Information Technologies department. This position clearly communicates solutions in a friendly and professional manner, while providing initial solutions to IT Services questions and requests. This position provides excellent customer-service and technical assistance through written, telephone, video-conferencing, and in-person support.
Job Duties
- Assist members of our community with varying technological backgrounds with technology questions and/or problems.
- Respond to requests at the IT Service Desk.
- Troubleshoot audio/video equipment and enterprise endpoint problems.
- Triage, classify, and escalate or assign service requests appropriately using the IT Service Management systems.
- Assist the IT Department in the deployment of IT assets such as audio/visual equipment, classroom equipment, and endpoint computing devices.
Required Qualifications
- Must be a current or incoming CSS student.
- Commitment to providing outstanding customer service.
- Have the ability to work on-campus. This is not a remote position.
- Basic proficiency with modern communication systems, such as chat, email, and web-conferencing.
- Interest in technology and desire to learn more.
- Availability to work a minimum of 10 hours per week.
- Strong work ethic and reliability.
- Some night and weekend shifts may be required.
Preferred Qualifications
- Customer Service or technical experience.
- Professional certifications.
- Familiarity with a variety of operating systems and applications, such as Microsoft Windows, Apple iOS and Google Workspace.
Special Instructions To Applicants
- Must be a current or incoming CSS student.
- Preference is given to students that qualify for federal student employment.
