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The Glengate Hotel & Suites

accommodation services manager

Niagara Falls, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Aug 8, 2026

Original job description

Overview

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

Develop and implement policies and procedures for daily operations
Recruit and hire staff
Supervise staff
Conduct performance reviews
Negotiate with suppliers for the provision of materials and supplies
Conduct training sessions
Negotiate with clients for the use of facilities
Prepare budgets and monitor revenues and expenses
Prepare marketing plans
Address customers' complaints or concerns
Develop and implement business plans
Establish work schedules

Experience and specialization

Computer and technology knowledge

MS Word
MS Excel
MS Office
MS Outlook
MS Windows

Additional information

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Attention to detail
Combination of sitting, standing, walking

Personal suitability

Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Team player

Apply About employer

More about this job

Responsibilities

Develop and implement operational policies and business plans, recruit and supervise staff, conduct performance reviews and training, and establish work schedules. Manage supplier and client negotiations, budgets and expenses, marketing plans, and customer complaints.

Requirements

Requires a college, CEGEP, or other non-university certificate or diploma from a one- to two-year program, along with one to less than two years of experience. The role calls for proficiency with Microsoft Office applications and strong communication, interpersonal, client-service, teamwork, and organizational abilities in a fast-paced, on-site environment.

Skills

Staff Recruitment
Staff Supervision
Performance Reviews
Supplier Negotiation
Client Negotiation
Staff Training
Budgeting
Revenue and Expense Monitoring
Marketing Planning
Customer Complaint Resolution
Business Planning
Scheduling
Microsoft Word
Microsoft Excel
Microsoft Office
Microsoft Outlook

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Accommodation Services
Daily Operations
Policies and Procedures
Staff Recruitment
Staff Supervision
Performance Reviews
Supplier Negotiation
Client Negotiation
Training
Budgeting
Revenue Monitoring
Expense Monitoring
Marketing Plans
Customer Complaints
Business Plans
Work Scheduling
Microsoft Word
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft Windows
Fast-Paced Environment
Client Focus

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