This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.
Location - This role is hybrid with a mix of remote and in-person work at North Campus Edmonton.
Reporting to the Director, Enterprise Change Management, the Manager, Organizational Change Management is a strategic leader responsible for orchestrating the delivery of professional, organizational change management services across the University and on all Strategic Roadmap transformation projects. Operating within the Office of Strategic Transformation and Delivery, this role bridges the gap between high-level institutional strategy and the successful adoption of complex change across all impacted teams and people.
You will lead a team of practitioners to enable transformation, engage employees, drive adoption, and ultimately support achievement of benefits realization. Your goal is to foster a culture of empathy and discipline so that transformation initiatives are delivered effectively and our people thrive through the changes.
Responsibilities
- Lead OCM Project Delivery: Oversee OCM delivery across a portfolio of strategic transformation initiatives. Ensure projects have appropriate change strategies, plans, resources, and interventions. Ensure OCM is fully integrated and aligned with project/program management plans.
- Manage and Develop Team: Allocate senior consultants to projects based on complexity, capability and capacity. Set performance expectations and provide coaching, feedback and career development. Build consistency in OCM practice while allowing consultants appropriate autonomy.
- Ensure Quality and Consistency: Establish standards, templates, tools and minimum expectations for OCM delivery. Ensure OCM team is applying methodologies appropriately.
- Partner with Project and Business Leaders: Build strong relationships with PMO, Service Designers, BA’s, business sponsors and functional leads. Resolve barriers to success and escalated issues.
- Measurement & Impact: Establish Key Performance Indicators (KPIs) to measure the success of OCM services, focusing on client satisfaction, change adoption, benefits realization, and employee engagement.
- Manage Delivery Risk: Identify change risks early and ensure that mitigation plans are reviewed and in place. Challenge project teams when change impacts are underestimated or OCM is brought in to projects late. Resolve and/or escalate significant adoption, capacity, leadership or readiness risks.
Qualifications
- Bachelor Degree and Certification(s) in Organizational Change Management (Prosci, CCMP, etc.)
- 7-10 years of progressive experience in Organizational Change Management. 3 to 5 years leading a team of professional practitioners.
- Demonstrated ability to lead, manage, coach, and motivate OCM professionals.
- Demonstrated expertise in building organizational change capability, including the development of change management frameworks, tools, standards, communities of practice, coaching approaches, and sustainable change practices.
- Demonstrated ability to advise and influence leaders and stakeholders through complex, enterprise-wide transformation and organizational change.
- Strong understanding of organizational readiness, change capacity, change saturation, adoption, sustainability, and benefits realization.
- Ability to translate change management theory and methodology into practical, scalable approaches that can be embedded within organizational practices and sustained over time.
- Ability to coach and mentor staff in complex modeling and negotiation techniques.
- Manage multiple complex projects and portfolios simultaneously in a dynamic environment.
- Foster collaboration and navigate organizational complexity.
- The innate ability to recognize how a change in one area impacts the entire downstream ecosystem.
- Adapt to evolving priorities and maintain focus on long-term outcomes.
Application Instructions
Click "Apply Now" to submit your resume and cover letter.
This position is excluded from the bargaining unit.
In accordance with the Handbook of Terms and Conditions of Employment for Non-Union Employees, this position has a comprehensive benefits package and an annual salary which will be commensurate with qualifications.
The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms - physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.
The Office of Strategic Transformation and Delivery (OSTAD) is the engine room for the organization’s most ambitious goals. We don’t just plan for the future; we build the roadmap to get there. Our mission is to bridge the gap between high-level vision and tangible results by driving large-scale, cross-functional initiatives that redefine how we operate. We are a team of problem-solvers, dot-connectors, and catalysts. If you thrive in high-impact environments where "the status quo" is a challenge to be met, the OSTAD is where you’ll do your best work.
