Job Requirements
Job Title: Senior QA Analyst
Location: PCS CA~TORONTO
Years of Experience: 7-10 Years
Job Summary
We are seeking a Senior QA Analyst with over 7 years of experience in quality assurance, specializing in testing Pega Smart Dispute applications and credit/debit card dispute resolution workflows. The ideal candidate will be responsible for end-to-end test execution, functional validation, and payment network compliance across complex dispute and chargeback lifecycles.
Responsibilities
- Design, develop, and execute comprehensive test plans, test scenarios, and test scripts for Pega Smart Dispute implementations.
- Validate complex dispute case management workflows, rule evaluations, accounting entries, and card network compliance (Visa, Mastercard, Amex).
- Perform backend and integration testing using REST/SOAP APIs to verify data flow between Pega, core banking systems, and payment processors.
- Identify, document, track, and verify software defects using defect management tools like Jira or HP ALM.
- Collaborate with Pega developers, business analysts, and product owners in an Agile environment to ensure requirement coverage and issue resolution.
Mandatory Skills
- Pega Smart Dispute & Fraud Framework Testing
- Payment Processing & Chargeback Domain Knowledge
- Hands-on experience with RESTful API development and batch file-based interfaces
- Software Test Execution & Defect Management (Jira, ALM, Azure DevOps)
- SQL & Database Validation
Preferred Skills
- Basic familiarity with Git, CI/CD pipelines, and GitHub Copilot for defect investigation
- Familiarity with Test Automation frameworks (Selenium, Tosca, or Pega Scenario Testing)
Qualifications
Must possess a strong understanding of QA methodologies and best practices, with a proven track record in the financial services domain, particularly in dispute resolution processes.
Work Experience
710years
