IT Operations & ITSM Lead – ServiceNow
Location: Burnaby, BC – Hybrid, 3 days onsite per week
Contract: November 2026 – October 2027
PrecisionERP/IT is seeking an experienced IT Operations & ITSM Lead – ServiceNow to support enterprise IT service operations within a complex, multi-vendor environment.
The role will focus on Incident, Problem, Request and Change Management, Major Incident Management, Service Desk governance, ServiceNow, RCA, service performance reporting, and continual service improvement.
Key Requirements:
- 9+ years of IT Service Management experience
- Strong hands-on experience with ServiceNow
- ITIL certification
- Experience with Incident, Problem, Request and Change Management
- Major Incident Management and Root Cause Analysis experience
- Service Desk and vendor governance experience
- Experience working in multi-vendor / SIAM environments
- Strong stakeholder management and communication skills
- Experience developing ITSM processes, SOPs and governance documentation
Utilities or public-sector experience is considered an asset.
