Quality Manager – Manufacturing
Smartfox | Operations & Quality | [On-site / Hybrid, City, Province]
Lead the Team That Makes Quality Our Competitive Edge
Customers remember products that never let them down. As Quality Manager at Smartfox, you’ll own our quality systems from the supplier’s dock to the customer’s door. You’ll lead a team, drive continuous improvement on the plant floor, and make sure every product we ship meets the standard we promise. Your decisions will protect our customers, our reputation, and our bottom line.
What You’ll Do
- Lead: Manage and develop the quality team, setting clear goals and building a culture of accountability and pride in the work.
- Control: Oversee incoming, in-process, and final inspection to catch defects early and keep products within specification.
- Maintain: Own the quality management system (QMS) and keep us audit-ready for ISO 9001 and customer or regulatory requirements.
- Solve: Lead root cause analysis and corrective and preventive actions (CAPA) using tools like 8D, 5 Why, and fishbone diagrams.
- Improve: Drive Lean and Six Sigma initiatives that reduce scrap, rework, and cost while improving throughput.
- Partner: Work with production, engineering, supply chain, and purchasing to build quality into every process from the start.
- Manage suppliers: Qualify and audit suppliers, track performance, and resolve incoming material issues.
- Measure: Track KPIs such as defect rates, first-pass yield, customer complaints, and cost of poor quality, and report results to leadership.
- Support customers: Handle complaints, audits, and quality requirements with professionalism and speed.
- Comply: Ensure products and processes meet applicable Canadian regulations and standards, including CSA requirements, and support cross-border (Canada/US) customer expectations.
- Train: Build quality awareness across the plant through training, standard work, and clear documentation.
What You Bring
- [6+] years of experience in quality assurance or quality control in a manufacturing environment, including [2+] years in a leadership role
- Bachelor’s degree or college diploma in Engineering, Quality, Manufacturing, or a related field (or equivalent experience)
- Strong knowledge of quality systems and standards such as ISO 9001 (IATF 16949, AS9100, or ISO 13485 depending on industry)
- Hands-on experience with root cause analysis, CAPA, SPC, FMEA, and process control methods
- Working knowledge of inspection and measurement tools, including GD&T and blueprint reading
- Experience hosting customer and third-party audits
- Proven ability to lead teams, influence peers, and communicate clearly with the shop floor and executives alike
- Proficiency with Microsoft Office and QMS or ERP software
- Clear communication in English (French is an asset)
- Legal authorization to work in Canada
Bonus points: ASQ certifications (CQE, CMQ/OE, CQA), Six Sigma Green or Black Belt, Professional Engineer (P.Eng.) designation or progress toward it, experience in a regulated industry such as automotive, aerospace, or medical devices, familiarity with Lean manufacturing and APQP/PPAP, or bilingual English/French ability.
