The role involves managing guest arrivals and departures, processing reservations, and resolving customer complaints. Additionally, the representative handles payments, provides local information, and performs light housekeeping duties.

Requirements

Candidates must have a high school graduation certificate and between one to two years of relevant experience. Proficiency in English and the ability to work various shifts including nights and weekends are required.

Experience

0 to 2 years

Education

high school

Working hours

40 hours per week

Job type

Internship

Work arrangement

On-site

Skills

Guest Registration
Complaint Resolution
Reservation Management
Cash Handling
Customer Service
Clerical Duties
Housekeeping
Payment Processing

Benefits

Team building opportunities
Parking available

Minimum pay

15.65

Maximum pay

Pay currency

CAD

Pay period

HOUR

Visa sponsorship

Not detected in the job text

Hiring contact email

[email protected]

Keywords

Hospitality
Hotel Management
Guest Services
Front Desk
Room Assignments
Cash Reports
Emergency Procedures
Customer Relations
Ramada by Wyndham

Original job description

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Current Openings

Guest service representative – Ramada by Wyndham

Florenceville-Bristol, NB E7L 1Z1

Application Published

22 July 2025

Application Deadline

5 September 2025

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Job description

Job Title: Guest service representative – Ramada by Wyndham

‍

Job Summary

Language: English

🏦 Work location: On site. Work must be completed at the physical location. There is no option to work remotely.

Work setting: Hotel, motel, resort

💵 Salary: 15.65 to 18.00 hourly (To be negotiated) / 32 to 40 hours per week

📋 Terms of employment: Permanent employment, Full time

🕜 Working shifts: Morning, Day, Evening, Night, Weekend

📅 When can start: Starts as soon as possible

‍

Key Responsibilities:  

Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service

Education/Qualifications: 

Education: Secondary (high) school graduation certificate

Required Skills/Experience: 

Experience: 1 year to less than 2 years

‍‍

Benefits

Team building opportunities
Parking available

‍‍

How To Apply

By Direct Apply

‍Applying by Direct Apply

📩 By email

‍[email protected]

📫 By mail

‍239 Burnham Rd.

Florenceville-Bristol, NB

E7L 1Z1

‍

About Us

Apply for this Job

Application instructions

Submit your resume and cover letter to [email protected] by September 5, 2025

Download PDF Application

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TIANB reports may be republished in accordance with our Terms of Use

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