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Added 1 day ago
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Field Service Technician
Total Power Limited
AB · Edmonton, AB
- Full-time
Added 2 days ago
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Field Service Coordinator
Total Power Limited
Langley (District), BC · City of Langley, BC
- Full-time
Added 2 days ago
TP
Technicien(ne) de génératrices (Location)
Total Power Limited
Notre-Dame-de-l'Île-Perrot, QC
- Full-time
Added 2 days ago
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Technicien(ne) de groupes électrogènes
Total Power Limited
Terrebonne, QC
- Full-time
Added 4 days ago
TP
Service Invoicing Specialist
Total Power Limited
Mississauga, ON
- Full-time
Added 5 days ago
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Senior Financial Analyst - 6-month contract
Total Power Limited
Mississauga, ON
- Full-time
Added 5 days ago
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Parts Specialist
Total Power Limited
Sudbury, ON · Greater Sudbury, ON
- Full-time
Added 8 days ago
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Senior Financial Analyst - 6-month contract
Total Power Limited
Mississauga, ON
- Full-time
Added 9 days ago
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Parts Specialist
Total Power Limited
Sudbury, ON · Greater Sudbury, ON
- Full-time
Added 29 days ago
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Total Power Limited
Mississauga, ON
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Total Power Limited
Notre-Dame-de-l'Île-Perrot, QC
- Full-time
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Total Power Limited
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Total Power Limited
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Total Power Limited
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Total Power Limited
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Total Power Limited
Mississauga, ON
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Total Power Limited
Notre-Dame-de-l'Île-Perrot, Quebec
- Full-time
Added 5 months ago
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Aviseur Technique
Total Power Limited
Notre-Dame-de-l'Île-Perrot, Quebec
- Full-time
Added 5 months ago
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Frigoriste
Total Power Limited
Notre-Dame-de-l'Île-Perrot, Quebec
- Full-time
Added 6 months ago
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Field Service Technician
Total Power Limited
Edmonton, Alberta
- Full-time
Added 5 months ago
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Total Power Limited
Notre-Dame-de-l'Île-Perrot, Quebec
- Full-time

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Total Power Limited

Field Service Coordinator

Langley (District), BC, Canada
City of Langley, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 20, 2027
Experience: Minimum 2 years’ dispatching experience in a similar industry.
Posting language: English
Posted: Oct 21, 2026

Original job description

What You’ll Do – The Role (Responsibilities)

Ensure all customer interactions (both internally and externally) are performed to the expectations of excellent customer service, including facilitating our commitment to be on time, conveying what to expect, ensuring the technician arrives prepared, and developing a strong relationship and understanding of the various sites and site personnel.
Maintain open communication with Service Managers to maximize awareness of field operations and requirements.
Confirm availability and staging of all required parts and/or equipment for the technician at the most efficient pickup point including off-site storage units.
Facilitate payment means, pre-approvals, purchase orders, and initiate opening of new accounts.
Emergency dispatching - ensure the 20-minute rule is followed and that urgency, creditworthiness and the appropriate technician are considered prior to response. Ensure proper and timely communication with the customer so they may clearly understand when to expect our TPL technician on site.
Scheduling contracted maintenance work (PM, PMO, Monthly, Weekly, LBT) – ensure each technician is properly distributed the work for each assigned account and that it is completed within the assigned month as efficiently as possible.
Invoicing - ensure work orders are opened and closed on a timely basis to properly support technicians in the field and increase productivity. Verify the accuracy of all work orders prior to invoicing i.e. technician hours, labour rates, and parts used must be accounted for and billed correctly prior submitting the invoice. All completed work orders must be invoiced within 72hours of the work performed.
Monitor multiple National Smart Lists to determine available calls that can be invoiced.
Create Customer invoices for contractual Field Service work performed. Ensure accuracy in amounts compared to contracts.
Process invoices and forward them to our customers by mail or email, adjusting invoices as needed with the required credits.
Monitor return invoice inbox for customer correspondence and rejected invoices.
Follow up with the branches, technicians for completion of documentation.
Verify that all supporting documentation is attached to each invoice.
Ensure metrics set in place with monthly goals are achieved.
Attend quarterly meetings and be ready to share ideas revolving around invoicing.
Coordinating warranty work– ensure work-orders are opened and coded as warranty when applicable and the status of the call is communicated to the Warranty Coordinator. Ensure technicians are aware of the time allowed to complete the warranty repair and that necessary approval is received from the manufacturer prior to completing the work.
Scheduling Quoted Repairs - Ensure that all recommended repairs are quoted by the Service Sales team prior to proceeding with any additional work. All approved major and minor repairs shall then be scheduled and executed in a timely manner, after verifying that any parts required to complete the repair are in stock and allocated to the job.
Verifying technician timecards – submit technician timecards to the CSM daily by 10am. Prior to submission, verify that time sheet numbers align with invoicing. Notify the CSM of any discrepancies.
Efficient scheduling - Dispatch technicians within their territories, minimizing windshield time and maximizing productivity and by way of efficient scheduling. Ensure that each technician is qualified to perform the work at a given site and clearly communicate the requirements of the job, including the site contact, to the technician.
Communication - Proactively advise customers of after-hours rates and alternatives prior to dispatching when overtime charges may apply. Work with the contracts department to establish policies, practices, and systems to improve the invoicing function and process. Interact with other department personnel to ensure accurate accounting on all invoices.
Documentation - as work orders are completed, ensure that any noteworthy information relayed by the technician e.g. parts required, cable lengths, number of techs required for execution, or any other special requirements are documented accurately for future reference. Ensure all related company documents are accurate, professional, spell checked, and aesthetically pleasing for all our customers and suppliers.
In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
Other tasks and responsibilities as may be required from time to time consistent with the growth and development of Total Power and the position of CSS.

What You Need (Requirement)

Minimum 2 years’ dispatching experience in a similar industry.
Demonstrated ability to troubleshoot basic questions of a technical nature.
Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude.
Time management, accountability, and dependability.
Excellent communication; verbal and written.
Excellent problem solving, negotiation, and decision-making skills.
Excellent organizational skills with strong multi-tasking capabilities.

We Offer

Comprehensive medical, dental, and vision benefits.
Employer RRSP matching program.
Health & wellness spending accounts and Employee Assistance Program.
Paid time off and statutory holidays.
Tuition reimbursement and professional development opportunities.
Company vehicle for select roles and on-site parking.

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More about this job

Responsibilities

Coordinate field service dispatch, technician scheduling, customer communications, parts readiness, and emergency responses while ensuring technicians are qualified and work is completed efficiently. Manage work orders, invoicing, warranty and repair coordination, timecard verification, and accurate documentation in collaboration with customers and internal departments.

Requirements

Requires a minimum of two years of dispatching experience in a similar industry and the ability to troubleshoot basic technical questions. Candidates should have strong Microsoft Office and computer skills, excellent communication and problem-solving abilities, and strong time-management, organizational, and multitasking skills.

Skills

Dispatching
Customer Service
Technical Troubleshooting
Microsoft Office
Time Management
Accountability
Dependability
Verbal Communication
Written Communication
Problem Solving
Negotiation
Decision-Making
Organization
Multitasking
Scheduling
Invoicing

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Employer RRSP Matching Program
Health and Wellness Spending Accounts
Employee Assistance Program
Paid Time Off
Statutory Holidays
Tuition Reimbursement
Professional Development Opportunities
Company Vehicle for Select Roles
On-Site Parking

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Dispatching
Emergency Dispatch
Technician Scheduling
Preventive Maintenance
Customer Service
Service Operations
Parts Coordination
Work Orders
Invoicing
Contract Invoicing
Purchase Orders
Warranty Work
Quoted Repairs
Timecard Verification
Microsoft Office
Technical Troubleshooting
Customer Communication
Service Contracts
Invoice Reconciliation
Technician Dispatch
Documentation
Territory Management
Machinery Manufacturing

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