Branch Administrator
Location: Langford & Duncan, BC
Employment Type: Full-Time, Permanent
Schedule: Monday to Friday, 8:00 AM to 4:30 PM
Work Arrangement: Onsite
Compensation: $28.00 to $30.00 per hour
About the Opportunity
We are seeking a detail-oriented and customer-focused Branch Administrator to support our Langford and Duncan locations. This entry-level administrative role is ideal for someone who enjoys working in a fast-paced office environment and takes pride in providing exceptional customer service and administrative support.
As the first point of contact for customers, vendors, and dealership personnel, you will play a key role in ensuring branch operations run efficiently. The successful candidate will possess excellent communication skills, strong organizational abilities, and a proactive approach to supporting multiple departments.
Key Responsibilities
Front Desk & Reception
- Operate the dealership switchboard and manage incoming calls through the Zoom phone system.
- Welcome customers and visitors, answer general inquiries, and direct them to the appropriate personnel.
- Open, sort, and distribute incoming mail and prepare outgoing mail.
- Receive and distribute incoming faxes and courier deliveries.
- Coordinate courier services for incoming and outgoing shipments.
- Order and maintain office supplies on a regular basis.
- Post holiday hour signage as required.
- Act as the primary contact for building and maintenance vendors, including janitorial, landscaping, coffee services, and security providers.
- Communicate urgent facility issues to management and maintain accurate contractor contact lists.
Administrative Support
Support various departments with administrative duties, including:
Parts & Service
- Filing, scanning, and document management.
- Data entry and customer correspondence by mail or email.
Accounts Payable
- Filing and scanning documents.
- Entering debit and credit memos into internal systems.
Accounts Receivable
- Processing customer payments for walk-in transactions and phone payments.
- Ensuring payment documentation is completed accurately and in accordance with company procedures.
General Administration
- Provide additional administrative support and complete other duties as assigned.
Operational & Elite Support
- Support dealership 5S and continuous improvement initiatives.
- Complete daily operational tasks and maintain workplace standards.
- Ensure reception and customer lounge areas remain clean, organized, and welcoming.
- Maintain customer amenities such as coffee and refreshments.
- Participate in ongoing training programs and support branch initiatives.
Qualifications
Required
- High school diploma or equivalent.
- 1 to 2 years of experience in an administrative, receptionist, customer service, or office support role.
- Professional telephone etiquette and excellent interpersonal skills.
- Proficiency with Microsoft Office, including Word and Outlook.
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks and multitask effectively in a busy office environment.
- Reliable, punctual, and capable of handling confidential information with discretion.
- Familiarity with general office equipment, including scanners, copiers, fax machines, and postage systems.
Assets
- Experience using Microsoft Excel.
- Experience with Zoom Phone or other business communication platforms.
- Previous experience in a dealership, service, or industrial environment.
Working Conditions
- Primarily sedentary office work.
- Indoor work environment.
- Minimal noise level.
- Occasional lifting of light office materials.
What We're Looking For
The ideal candidate is:
- Friendly and professional
- Customer-service driven
- Organized and detail-oriented
- Comfortable working independently and collaboratively
- Adaptable and eager to learn
- Committed to delivering excellent support to customers and internal teams
Compensation & Benefits
- Competitive hourly wage of $28.00 to $30.00 per hour, based on experience and qualifications.
- Work-Life Balance: Enjoy our accrued vacation time allotment.
- Comprehensive Benefits: Benefit from company-paid extended health coverage, basic life insurance, disability support, and wellness programs.
- Financial Security: Plan for the future with employer matching RRSPs
- Investment in Growth: Opportunities to develop administrative and operational skills within a growing organization.
- Stable Monday to Friday schedule.
- Professional and supportive team environment.
Who We Are:
Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.
Velocity Truck Centres Canada is an equal opportunity employer.
