Job Title: Insolvency Specialist
Location: Mississauga, ON (Hybrid)
Duration: 6 months contract (with possibility of extension/conversion)
Role Responsibilities:
- Assess the financial situation of individuals or businesses to determine the appropriate course of action
- Prepare and submit necessary documentation relating to insolvency procedures
- Keep up to date with changes in insolvency law and practice
- Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
- Analyzes data and information to provide insights and recommendations.
- Escalates complex or unresolved customer situations to managers as required.
- Completes required documentation to ensure customer’s requests are accurately processed.
- Organizes work information to ensure accuracy and completeness.
- Delivers exceptional customer service that builds trust through expertise, responsive service and support.
- Follows documented policies and procedures to execute transactions, activities and processes.
- Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
- Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
- Maintains the confidentiality of customer and Bank information.
- Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
- Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.
Must Have Skills:
- TOP PRIORITY: at least 1 year of direct Insolvency experience
- Minimum 1-2 years of experience from Canadian Financial Institutions in the field of Bankruptcy and Insolvency Administrative Department.
- Minimum 1-2 years of Collections experience recovering Canadian banking products like Credit card, Personal Line of Credits, Overdraft, Small business Credit Card and Line of Credits, etc.
- Basic knowledge of Canadian Bankruptcy and Insolvency Act and understands how to read Statement of Affairs and the requirement for filing Proof of Claim(s).
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
