Archived listing. The details below describe a past opening.
Operations AnalystLocation: Toronto, ON
Onsite Flexibility: Hybrid – 4 days in office, Monday to Thursday
Contract Details- Position Type: Contract
- Contract Duration: 6 months (with potential for extension)
- Pay Rate: C$30.00–C$35.00 / Hour (CAD)
- Shift / Schedule: Monday to Friday, 8:30 AM – 5:00 PM
- Travel Requirements: Not required
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Job SummaryThis role exists to provide volume support and day-to-day operational support within a team of 20 members. The position operates in a call center environment, with approximately 80% of functions dedicated to conducting outbound calls - responsible for the timely and accurate follow-up of client transfers from other financial institutions into TD Wealth - and approximately 20% dedicated to data entry functions, including updating in-house systems and working closely on ISM, Kofax (Imaging system), and in-house Case Management software. The contractor will have access to customer data. A full week of training is provided with ongoing support.
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Key Responsibilities- Make outbound calls to financial institutions and update internal systems
- Conduct timely and accurate follow-up of client transfers from other financial institutions into TD Wealth
- Perform data entry functions, including updating in-house systems and working closely on ISM, Kofax (Imaging system), and in-house Case Management software
- Participate in a daily 15-minute huddle
- Interact with external parties
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Required Skills- Operations experience in banking/financial: 5–7 years
- Attention to detail and multi-tasking skills
- High technical aptitude
- Strong Excel skills - must have a good understanding of using Excel spreadsheets (will be using spreadsheets with macros; must have strong technical skills to be able to pick up on learning macros during training)
- Excellent verbal and written communication skills for updating tickets and carrying out data entry duties
- Professional and interpersonal skills - for making phone calls (phone experience is a strong must-have skill required for the role)
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Preferred Skills- Call center experience
- Previous TD Wealth experience
- Previous experience with ISM, EIS, or ticketing systems
- Banking experience
- Bilingual - French and English
- Experience with macros (a significant asset)
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Required Experience- 1–2 years of overall experience
- 5–7 years of operations experience in banking or financial services
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Education Requirements- University graduate (bachelor's degree or equivalent)
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- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
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About the ClientThis client is a top 10 North American bank delivering comprehensive retail, commercial, and wealth management solutions across Canada and the United States. The organization employs a broad range of professionals - including operations analysts, accountants, financial advisors, relationship managers, and technology specialists - who collaborate across retail branches, commercial banking divisions, and wealth management platforms serving millions of customers.
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About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
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Job Number: 26-13568 Industry: Data & Analytics
