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Infotek Consulting Inc.

Collections Specialist - Telecom

Toronto, ON, Canada

$30 to $40 CAD / hour · Contract

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Job details

Pay: $30 to $40 CAD / hour
Job type: Contract
Apply by: Nov 2, 2026
Experience: 2+ years of Collections experience.
Posting language: English
Posted: Oct 3, 2026

Original job description

Collections Specialist

Location: Toronto, ON – Onsite 5 days/week

Duration: 3 months

Start: ASAP

Role Overview

Seeking an experienced Collections Specialist to manage a portfolio of assigned client accounts. The role will focus on collecting outstanding balances, reconciling accounts and working with internal and external stakeholders to resolve billing and payment issues.

Key Responsibilities

Manage collections for an assigned portfolio of client accounts.
Communicate with clients, primarily via email, regarding outstanding balances.
Perform account reconciliations and investigate payment discrepancies.
Work with clients, Sales, Accounts Receivable and Billing teams to resolve account issues.
Negotiate payment arrangements and follow up on outstanding receivables.
Maintain accurate documentation of collection activities and account status.
Escalate unresolved issues as appropriate.

Must-Have Qualifications

2+ years of Collections experience.
Strong account reconciliation experience.
Demonstrated negotiation and conflict-resolution skills.
Experience resolving discrepancies involving clients and internal AR/Billing teams.
Strong written and verbal communication skills.
Strong attention to detail and organizational skills.
Ability to independently manage a portfolio of accounts.

Nice-to-Have

Collections experience within the broadcast/media industry.
Experience working with complex commercial/client accounts.

Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.

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More about this job

Responsibilities

Manage collections for a portfolio of client accounts by communicating about outstanding balances, reconciling accounts, investigating payment discrepancies, and negotiating payment arrangements. Coordinate with clients and internal Sales, Accounts Receivable, and Billing teams to resolve issues, document collection activity, and escalate unresolved matters.

Requirements

Requires at least two years of collections experience, strong account reconciliation skills, and experience resolving discrepancies with clients and internal Accounts Receivable or Billing teams. Candidates should demonstrate negotiation, conflict-resolution, communication, organizational, and attention-to-detail skills, and be able to independently manage an account portfolio.

Skills

Collections
Account Reconciliation
Negotiation
Conflict Resolution
Client Communication
Accounts Receivable
Billing Issue Resolution
Payment Arrangements
Portfolio Management
Documentation
Attention To Detail
Organization
Stakeholder Collaboration

Visa sponsorship

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Keywords

Collections
Outstanding Balances
Client Accounts
Account Reconciliation
Payment Discrepancies
Accounts Receivable
Billing
Payment Arrangements
Receivables
Commercial Accounts
Broadcast Industry
Media Industry
Sales
Stakeholder Collaboration
Conflict Resolution
Portfolio Management

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