Type: 12 Month Contract (High Possibility for Extension)
Location: Fort Saint John, BC
Rate: $20/hr - $24/hr
Vacancy status:
This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
We use Artificial Intelligence (AI) tools are used to assist in screening, assessment, or selection of potential applicants for this position.
JOB DESCRIPTION
Insight Global is seeking a L1/2 End User Support Specialist for a contract opportunity supporting a large global energy organization in Fort St. John, BC. This position is a fully onsite role supporting both office-based and field operations across Northern British Columbia (80km radius). You will work on a year long contract, with extensions, 8-5pm with the occasional on-call and overtime. The successful candidate will serve as the primary IT point of contact for approximately 100-150 users, providing hands-on support across end-user computing, networking, mobility, AV systems, and infrastructure environments. A class 5 drivers license is required.
This is a highly visible, customer-facing role requiring strong technical troubleshooting abilities, excellent communication skills, and the ability to work independently in remote operational environments. The individual will routinely travel to local plant sites to provide onsite support, coordinate with global technology teams, and ensure a high level of IT service delivery across the region.
Key Responsibilities:
- Asset and Inventory Management
- AV and Meeting Room Setup
REQUIRED SKILLS AND EXPERIENCE
- 5+ years of L1/L2 support experience in an enterprise environment
- Strong end-user computing and desktop support experience
- Experience troubleshooting Windows operating systems and Microsoft applications
- Experience supporting Microsoft 365, Teams, SharePoint, and related collaboration tools
- Strong networking knowledge with experience supporting Cisco and/or Aruba environments
- Experience troubleshooting connectivity, WAN/LAN, and network performance issues
- Experience utilizing ServiceNow or similar ITSM/ticketing platforms
- Experience supporting laptops, hardware peripherals, and software applications
- Experience supporting Apple mobile devices including iPhones and iPads
- AV support experience with Logitech and Crestron
- Strong customer service, communication, and stakeholder management capabilities
- Ability to work independently and manage multiple priorities with minimal supervision
- Valid Class 5 Driver's License and willingness to travel regularly to field locations
NICE TO HAVE SKILLS AND EXPERIENCE
- Oil & Gas, Energy, or Industrial sector experience
- Experience supporting remote operational or plant environments
- SAP application support or troubleshooting experience
- Experience supporting global enterprise organizations
- Experience working with offshore or internationally distributed technology teams
