These postings are exclusively for refugees, refugee claimants, and forcibly displaced persons residing in Canada. You must be registered as a Jumpstart client to be referred to our employer partners. You can register on our website, if you are currently not a client.
Our employer partner, as one of Canada’s premier providers of commercial property management and leasing services, is currently looking to add an experienced Community Manager to their team!
Job Overview:
In this role, you’ll lead a dedicated on-site team, foster an exceptional resident experience, and ensure the highest standards of service and day-to-day operations. You’ll oversee all aspects of building management and business performance, with a focus on operational excellence, resident satisfaction, and maximizing net operating income. The ideal candidate is a proactive, self-motivated leader who thrives in a fast-paced environment, embraces continuous growth, and is passionate about creating an elevated living experience for residents.
This is a bilingual on-site position located in Laval, QC.
Key Responsibilities:
Customer Service: Address resident inquiries and complaints professionally, enhance the resident experience, and foster a welcoming community.
Administration & Records: Maintain accurate resident records, manage rent payments and arrears, process notices, and coordinate suite inspections and work orders.
Leasing & Renewals: Negotiate lease renewals, manage assignments and subleases, and support lease administration in compliance with provincial legislation.
Marketing & Leasing Support: Conduct property viewings, qualify prospective residents, process applications, negotiate leases, and promote resident referral programs.
Resident Relations & Engagement: Organize resident events, coordinate guest suite bookings, follow up on resident surveys and service ratings, and resolve concerns promptly.
Staff & Operational Support: Assist with staff onboarding, participate in operations meetings, maintain property directories, and support special projects.
Health & Safety: Follow company policies, maintain fire and life safety standards, and ensure contractors comply with safety requirements.
Sustainability: Promote energy and water efficiency, reduce waste, improve recycling, and support the company's environmental and social responsibility initiatives.
Qualifications:
Experience: 3+ years of related experience with residential property management or hospitality, post-secondary courses in property management or hospitality, experience leading a team.
Education: A College or University education in a business or hospitality field would be considered an asset.
Knowledge: A complete understanding of all applicable laws, legislation, and rights concerning resident / landlord relations
Excellent communication skills: Bilingual (French and English – written and oral)
Other Skills and Behaviours
Relationship/Leadership Skills: Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with team members, senior management, contractors, residents, and the public
Organizational/Multi-Task Skills: Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results oriented, detail oriented and accurate
Decision Making Skills: Ability to resolve problems using facts and sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change
Availability: Flexibility in hours to ensure availability for move-in-move-outs, trades and rent collection. Ability to handle emergencies occurring after regular office hours.
We thank all applicants interested in this opportunity; however, please note that only selected candidates will be contacted regarding next steps.
Recruitment Transparency & Compliance Statement
Jumpstart Refugee Talent advertises Ontario-based employment opportunities in alignment with the Employment Standards Act (ESA) job posting requirements effective January 1, 2026.
As a third-party sourcing organization, Jumpstart reviews publicly advertised postings to support compliance with applicable requirements, including:
Review of compensation disclosures
Prohibition on “Canadian experience” requirements
Disclosure of artificial intelligence use (where applicable)
Maintenance of posting records for compliance purposes
Procedures to identify and address potentially fraudulent or misleading job postings
Jumpstart does not conduct hiring or make employment decisions. Employers remain responsible for final recruitment processes and employment determinations.