Director of Operations
Join a recognized organization in the financial services sector and play a key role in operational excellence, continuous improvement, and business growth. You will thrive in a collaborative environment that offers flexibility, competitive benefits, professional development opportunities, and meaningful wellness support, all within a modern workplace located in the heart of downtown Montreal.
What is in it for you:
- Annual salary of 125K-135K, plus a 10% annual bonus.
- Permanent full-time position within a growing organization.
- Hybrid work model with in-office presence three days per week.
- Modern offices with scenic views, conveniently located in downtown Montreal and easily accessible by public transit.
- Four weeks of vacation, five sick days, and one personal day per year.
- Comprehensive group benefits after three months of service, including medical and dental coverage, a Health Spending Account, Employee Assistance Program, and telemedicine services.
- Employer-sponsored RRSP program after three months of service.
- Health and wellness expense reimbursement up to a combined annual maximum of $550.
- Employer contribution toward an OPUS transit pass with a 20% discount.
- Access to the building’s fitness facility.
- Support for professional development and internal career growth opportunities.
- Monthly social activities and team events.
Responsibilities:
Operations
- Lead operational activities and ensure quality, efficiency, and business continuity.
- Plan resources and monitor SLAs to promptly address gaps and operational issues.
- Oversee periodic and year-end activities, including statement production.
- Ensure high-quality service delivery to advisors and stakeholders.
Advisor services
- Lead the Advisor Services team, which supports advisors and their teams with operational and client account-related requests.
- Ensure efficient, professional, and solution-oriented service delivery.
- Analyze service volumes, recurring requests, and pain points to identify priority improvements.
- Foster close collaboration between the Advisor Services team and operational teams to ensure seamless request management.
Performance, KPIs and Controls
- Monitor KPIs, including volumes, turnaround times, SLAs, quality, and productivity, and implement corrective actions as required.
- Analyze data to anticipate issues and identify improvement opportunities.
- Maintain operational controls to minimize risk and reduce errors.
- Leverage technology, including artificial intelligence, to support analysis and operational performance.
Policies, Procedures and Operational compliance
- Develop, review, and maintain operational policies, procedures, and processes.
- Ensure procedures are properly documented, implemented, and regularly updated.
- Ensure compliance with applicable regulatory requirements within areas of responsibility.
- Collaborate with Compliance, Finance, and FinOps teams and participate in operational audits.
Vendors and Operational platforms
- Serve as the primary business contact for vendors and fund companies.
- Monitor and manage platform-related issues, incidents, changes, and enhancement requests.
- Collaborate with internal teams on operationally impactful implementations and system changes.
Leadership and Collaboration
- Lead, engage, and develop employees within the department.
- Promote a culture of accountability, discipline, collaboration, and continuous improvement.
- Work closely with Finance, FinOps, Compliance, Innovation, Continuous Improvement, and other business units.
- Participate in corporate projects impacting operations.
- Act as the organization’s subject matter expert in securities operations.
What you will need to succeed
Required qualifications
- Bachelor’s degree in Business Administration, Finance, or a related field.
- 5+ years of operations management experience within a securities brokerage environment.
- Experience managing teams, supporting advisors, and monitoring performance through KPIs, SLAs, and operational controls.
- Experience in process optimization, operational transformation, and change management.
- Strong knowledge of the securities industry and its regulatory environment.
- Comfortable working with emerging technologies, including artificial intelligence.
- Bilingual in French and English, with the ability to support operational activities and communicate effectively with various stakeholders.
Preferred qualifications
- Securities industry regulatory certifications.
Soft skills
- Results-oriented mindset.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
