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Robertson & Company Ltd.

Mail Administrator III

Waterloo, ON, Canada

Contract Period: 4 months Pay Rate: $18 per hour Location: Waterloo, ON Location Type: Onsite Business Hours: Monday – Friday, standard 37.5 hrs/week · Contract

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Job details

Pay: Contract Period: 4 months Pay Rate: $18 per hour Location: Waterloo, ON Location Type: Onsite Business Hours: Monday – Friday, standard 37.5 hrs/week
Job type: Contract
Apply by: Nov 25, 2026
Education: High school diploma
Experience: 5+ years of previous customer service or data entry related work experience.
Posting language: English
Posted: Oct 26, 2026

Original job description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction:
Prime Hires is seeking a skilled Mail Administrator III to join our client in support of an existing vacancy.

Contract Period: 4 months
Pay Rate: $18 per hour
Location: Waterloo, ON
Location Type: Onsite
Business Hours: Monday – Friday, standard 37.5 hrs/week

Job Responsibilities:

Ensure that all incoming mail and courier is received, sorted and delivered in a timely fashion and the timely and accurate handling of all outgoing mail and courier destined to customers and advisors.
Accurate handling and distribution of cheques, contracts and statements to internal and external customers.
Using various systems web-based and internal mainframes to gather client information and mailing instructions.
Maintain email inboxes with timely and accurate action of email inquiries, scanning and print requests.
Investigate and resolve inquiries.
Assist with ad hoc projects as required.
Provide excellent customer service to our internal partners.

Experience & Qualification Requirements:

High school diploma required.
5+ years of previous customer service or data entry related work experience.
Ability to meet the physical requirements of the job. Some heavy lifting is required up to 50lbs.
Demonstrated accuracy and attention to detail required to avoid privacy incidents.

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

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More about this job

Responsibilities

Receive, sort, and distribute incoming mail and courier deliveries, and accurately process outgoing items, including cheques, contracts, and statements. Use internal and web-based systems to follow mailing instructions, manage email requests, resolve inquiries, and support ad hoc projects while providing excellent service to internal partners.

Requirements

A high school diploma and at least five years of customer service or data-entry-related experience are required. Candidates must be able to meet the physical demands, including lifting up to 50 pounds, and demonstrate accuracy and attention to detail to protect privacy.

Skills

Mail And Courier Handling
Mail Sorting And Distribution
Data Entry
Customer Service
Attention To Detail
Accuracy
Information Gathering
Email Inbox Management
Scanning And Printing
Inquiry Investigation And Resolution
Cheque Handling
Contract And Statement Distribution
Physical Lifting

Visa sponsorship

Not detected in the job text

Keywords

Mail Administration
Courier Handling
Mail Sorting
Mail Distribution
Outgoing Mail
Incoming Mail
Customer Service
Data Entry
Cheque Handling
Contract Distribution
Statement Distribution
Web-Based Systems
Internal Mainframes
Client Information
Mailing Instructions
Email Inbox Management
Scanning
Printing
Inquiry Resolution
Privacy
Attention To Detail
Financial Institution
Ad Hoc Projects

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