Location: Toronto, ON (Hybrid – 2 days onsite currently, subject to increase to 4 days in future)
Duration: 1 Year Contract; extension possible
Schedule: Mon–Fri, 9 AM–5 PM (40 hrs/week); On-call rotation every other week
Employment Type: Contract – Extension possible.
Job Description
Our client, a leading organization in the financial services sector, is seeking an experienced ServiceNow Systems Administrator to join a 14-person IT Service Management team on a long-term contract basis. This role is responsible for designing and implementing IT Service Management solutions across a multi-instance ServiceNow environment (15 instances), ensuring alignment with governance, compliance, risk, and business performance objectives. This is an excellent opportunity for a ServiceNow specialist to work on enterprise-scale integrations and development initiatives within a stable, long-term engagement offering strong extension potential.
Experience: 5+ years ServiceNow Systems Administration experience
Responsibilities
IT Service Management
- Design and implement solutions following established IT Service Management policies and standards
- Ensure delivered solutions enable the organization to manage incidents, problems, changes, and service requests
- Balance solution delivery against risk, cost, control, governance, and compliance objectives
- Provide technical and thought leadership across system integration and application development
- Promote best practices across ServiceNow administration and development
Technical Delivery & Support
- Work closely with clients, project managers, and systems management teams to define scope of work and provide accurate cost/schedule estimates
- Review internal artifacts and vendor deliverables to ensure solution requirements are met
- Lead/contribute to architecture, design, and code reviews of IT Service Management solutions
- Troubleshoot production and test issues; perform root cause analysis and lead resolution efforts
- Perform off-hours maintenance and deployments; provide 24x7 support to maintain service availability
- Manage code deployment across 15 ServiceNow instances
Required Skillsets
- ServiceNow Administration: 5+ years of dedicated hands-on ServiceNow Systems Administration experience
- Certification: Active ServiceNow CSA (Certified System Administrator)
- Communication: Strong verbal and written communication skills
- ITSM Knowledge: Solid understanding of ITSM processes (incident, problem, change, service request)
- Troubleshooting: Proven root cause analysis and production issue resolution skills
- Deployment Management: Experience managing code deployments across multiple ServiceNow instances
- On-Call Support: Willingness and ability to support rotational on-call schedule
- Governance & Compliance: Awareness of IT governance, risk, and compliance frameworks
- Stakeholder Management: Ability to work with project managers, clients, and systems teams
- Documentation: Ability to review and validate vendor/internal technical artifacts
Preferred Skillsets
- ServiceNow development experience (scripting, workflow, integrations)
- Prior experience within banking or financial services organizations
- ITIL 4 Foundation certification
- Experience with ServiceNow integrations (APIs, third-party tool connections)
- Experience supporting large enterprise, multi-instance ServiceNow environments
Education: Post-secondary education (any discipline)
Certifications:
- Required: ServiceNow CSA.
- Nice-to-have: ITIL 4
Licenses: N/A
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
