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Organizational Changement Management Communications Lead
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Toronto, ON
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Travel Insurance Representative (AMF)
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Montreal, QC
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Travel Insurance Representative (AMF)

Montreal, QC, Canada

Hourly salary of $25-29.

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Job details

Pay: Hourly salary of $25-29.
Working hours: 35 hours per week
Posting language: English
Posted: Oct 2, 2026

Original job description

Travel Insurance Representative

AMF-Certified in Accident and Sickness Insurance

Join our client’s Assistance, Travel, and Member Services team and help travelers choose insurance coverage tailored to their needs. You will work in a collaborative, customer-focused environment centered on advisory services and client experience, while benefiting from a hybrid work model, comprehensive benefits, a pension plan with employer contributions, three weeks of vacation, an employee and family assistance program, and a variety of exclusive discounts and privileges.

What's in it for you:

Hourly salary of $25-29.

Full-time position, 35 hours per week.

Variable schedule from Monday to Friday between 8:00 a.m. and 6:00 p.m., primarily 10:00 a.m. to 6:00 p.m.

Hybrid work model with in-office presence required 2 days per month.

Work location in Montreal or Quebec City.

5 floating days off.

Comprehensive group insurance coverage.

Competitive pension plan with employer contributions of up to 6%.

3 weeks of vacation to enjoy your personal time.

Option to purchase additional vacation days for greater flexibility.

Employee and Family Assistance Program (EFAP) available at all times.

Complimentary membership card with access to exclusive privileges.

Various discounts through travel centres, insurance products, and partner organizations.

Responsibilities:

Answer customer calls while demonstrating curiosity to fully understand their needs.

Gather relevant information to recommend the most suitable coverage based on each client’s situation.

Provide detailed information on insurance products, highlighting their features and benefits.

Ensure compliance with AMF regulations and requirements.

Meet performance expectations related to efficiency and sales, including call handling time, sales ratio, and service quality.

Contribute to a positive team environment and collective success.

Keep knowledge up to date by staying informed on procedures, coverage changes, and ongoing training requirements.

Advise clients on additional products and services available.

What you will need to succeed:

Required qualifications

College diploma, university degree, or other relevant educational background.

AMF certification in accident and sickness insurance.

Bilingual in French and English to support interactions with English-speaking clients, partners, or service providers.

Soft skills

Strong learning ability.

Excellent communication skills.

Empathy and ability to build trust with clients.

Strong analytical skills to identify needs and recommend appropriate solutions.

Ability to work independently.

Ability to achieve sales objectives.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

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More about this job

Responsibilities

The representative will answer customer calls to understand their needs and recommend suitable travel insurance coverage. They are responsible for providing detailed product information while ensuring compliance with AMF regulations and meeting sales performance targets.

Requirements

Candidates must hold a college diploma or university degree and possess an active AMF certification in accident and sickness insurance. Proficiency in both French and English is required to effectively support a diverse client base.

Skills

Customer service
Insurance advisory
Communication skills
Sales
Analytical skills
Problem solving
Bilingualism
Time management
Attention to detail
Empathy
Trust building
Regulatory compliance

Benefits

Comprehensive group insurance
Pension plan with employer contributions
Three weeks of vacation
Five floating days off
Employee and family assistance program
Exclusive discounts and privileges
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

Travel Insurance
AMF Certification
Accident and Sickness Insurance
Customer Service
Sales
Insurance Advisory
Hybrid Work
Pension Plan
Group Insurance
Client Experience
Regulatory Compliance
Bilingual
Insurance Products
Call Handling

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