Job#: 3053773
Job Description:
Senior Program Manager, Salesforce Transformation
Location: Toronto, Ontario Duration: Initial 12-month contract with potential extension Job Type: Contract Work Model: Hybrid, minimum two days onsite per week with additional attendance based on project needs
About The Opportunity
A large enterprise organization is seeking a Senior Program Manager to lead the reset and delivery of a complex Salesforce transformation. This individual will oversee multiple technology workstreams, strengthen program governance, manage senior stakeholders, and help establish a scalable, standardized platform to replace legacy applications.
Key Responsibilities
- Lead the overall Salesforce transformation and platform reset from a technology delivery perspective.
- Manage multiple technology workstreams, Project Managers, dependencies, risks, milestones, and competing priorities.
- Establish effective program governance, delivery plans, reporting structures, and clear rules of engagement.
- Partner with business stakeholders to ensure requirements are sufficiently defined before technology delivery begins.
- Oversee data migration planning and delivery, including the identification and transfer of required program and operational data.
- Coordinate with the systems integrator, third-party vendors, internal technology teams, and business leadership.
- Provide clear program updates, risks, decisions, and recommendations to senior executives.
- Translate complex technical information into concise, business-focused communication for nontechnical stakeholders.
- Challenge decisions and requirements that could lead to unnecessary customization, cost, or delivery risk.
- Perform hands-on project planning and tactical delivery activities when required.
- Help transition the organization from one-off platform configurations to a repeatable and standardized onboarding model.
- Lead effectively through ambiguity, changing direction, organizational complexity, and delivery pressure.
Must-Have Qualifications
- Demonstrated experience leading a major Salesforce implementation or transformation.
- Strong experience overseeing complex data migration workstreams.
- Proven success leading large-scale business and technology transformations.
- Experience managing multiple technology workstreams, Project Managers, and cross-functional delivery teams.
- Strong program governance, project planning, risk management, and dependency management capabilities.
- Executive presence with experience presenting technology delivery updates to senior leadership.
- Ability to communicate technical risks, decisions, and recommendations to nontechnical audiences.
- Experience managing systems integrators, external vendors, and other third-party delivery partners.
- Strong organizational skills with the ability to introduce structure within ambiguous or challenging environments.
- Confidence to challenge stakeholders, manage competing expectations, and push back when necessary.
- Willingness to remain hands-on with plans, schedules, reporting, and day-to-day delivery activities.
- Ability to work onsite in Toronto at least two days per week and attend additional in-person meetings when required.
Nice-to-Have Qualifications
- Experience within healthcare, pharmaceutical, life sciences, or another regulated industry.
- Experience with patient, customer, or client-support platforms.
- Experience replacing or consolidating legacy applications.
- Experience designing standardized onboarding processes for multiple programs, business units, or external partners.
- Experience working with product teams that are developing their Salesforce capabilities.
- Background managing transformations within complex enterprise environments such as financial services.
Required Experience
- 10+ years of relevant project or program management experience.
- Previous leadership of a Salesforce implementation or major Salesforce initiative.
- Experience leading complex, enterprise-level business and technology transformations.
- Experience overseeing data migration planning, readiness, dependencies, risks, and execution.
- Experience working with senior executives, cross-functional business teams, technology leadership, systems integrators, and third parties.
- Demonstrated ability to take ownership of an established program requiring stronger governance, structure, and delivery leadership.
Education & Certifications
- Degree, diploma, or equivalent combination of education and relevant professional experience.
- Project or program management certifications such as PMP, PgMP, or an equivalent credential are considered an asset.
- Salesforce certifications are considered an asset but are not a substitute for direct Salesforce program leadership experience.
Application Process
If interested, please apply directly or contact the Everforth recruitment team for additional information.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
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