Original job description
Job#: 3052422
Job Description:
Senior Manager, EmployeeWorks Platform Delivery (M3)
Senior Manager, EmployeeWorks Platform Delivery
As a Senior Manager, EmployeeWorks Platform Delivery at McKesson, you will lead the successful delivery, adoption, and continuous evolution of EmployeeWorks, powered by the ServiceNow and Moveworks platforms. You will serve as the overall implementation leader, people manager, and accountable Product Owner responsible for driving platform outcomes across HR, IT, Corporate Functions, Digital Workplace, and Enterprise Services.
This role combines program leadership, product ownership, stakeholder management, and team leadership. You will oversee platform delivery, roadmap execution, backlog prioritization, release planning, governance, business engagement, change management, adoption, and value realization while leading a team of implementation, platform, and AI professionals.
Your mission is to ensure EmployeeWorks delivers measurable employee and business value through effective platform implementation, strong cross functional partnerships, and disciplined product management practices.
Core Responsibilities and Impact
Platform Implementation Leadership
Lead the successful implementation and expansion of EmployeeWorks capabilities across McKesson. Drive delivery from planning and requirements through deployment, adoption, and value realization.
Product Ownership and Roadmap Management
Serve as the accountable Product Owner for EmployeeWorks, holding final decision rights on scope and sequencing:
Own and maintain the product roadmap
Manage and prioritize the platform backlog
Evaluate enhancement requests and business demand
Define release priorities and sequencing
Balance business value, technical complexity, risk, and capacity
Partner with business and technical teams to align priorities
Stakeholder Management and Governance
Act as the primary point of coordination across HR, IT, Corporate Functions, ServiceNow, Security, Enterprise Architecture, Operations, and vendor partners:
Facilitate governance forums
Drive executive alignment
Manage issue escalation and resolution
Present status, risks, adoption metrics, and roadmap updates to leadership
Build consensus across diverse stakeholder groups
Program and Delivery Management
Manage overall implementation execution, including scope, timeline, resource planning, budget oversight, dependency management, risk mitigation, change management, and executive reporting. Identify gaps between planned and actual outcomes and drive corrective actions to ensure successful delivery.
AI and Workflow Enablement
Partner with business teams to identify, design, and launch AI powered employee experiences, automations, and agentic workflows that improve employee productivity and business outcomes.
Organizational Change Management
Lead adoption, communication, training, and readiness activities to ensure successful platform utilization and employee engagement. Develop strategies and best practices that accelerate adoption and reduce organizational resistance to change.
Vendor and Platform Partnership
Partner closely with Moveworks, ServiceNow, implementation partners, and internal technology teams to drive platform improvements, issue resolution, roadmap alignment, and successful capability rollouts.
Leadership and Talent Development
Lead and develop a team of platform professionals, implementation managers, solution architects, and AI specialists. Responsibilities include:
Performance management and career development
Coaching and mentoring
Capacity planning
Recruiting and onboarding
Building high performing teams
Establishing best practices and delivery standards
Business Value Realization
Establish success measures and track the value delivered through EmployeeWorks, monitoring:
Adoption and utilization
Employee satisfaction
Self service effectiveness
Workflow automation value
Service improvements and productivity gains
Business outcomes
About You
You are an experienced leader who combines strong implementation expertise, product management discipline, stakeholder influence, and people leadership. You excel at bringing together business and technical teams to deliver meaningful outcomes.
Product management mindset. You think strategically about platform evolution, prioritization, user experience, roadmap planning, and business value realization.
Delivery excellence. You have a proven track record of leading complex enterprise technology implementations from strategy through execution.
Stakeholder leadership. You excel at building credibility and partnerships across all levels of the organization, including senior executives.
People leadership. You are passionate about developing talent, coaching team members, and creating an environment where individuals and teams can thrive.
Executive communication. You can translate complex topics into clear business outcomes and confidently communicate with leadership audiences.
Qualifications
To be successful in this role you have:
8+ years of experience leading enterprise platform implementations, digital transformation initiatives, or SaaS deployments.
3+ years of people leadership experience managing technical, product, program, or implementation teams.
Experience serving as a Product Owner, Product Manager, Program Manager, or Platform Leader.
Strong experience managing product backlogs, prioritization frameworks, release planning, and roadmap development.
Experience leading complex cross functional initiatives involving business, technology, operations, and vendor partners.
Demonstrated experience leveraging AI capabilities to improve processes, employee experiences, automation, and decision making.
Strong project and program management expertise including scope, resource, budget, timeline, and risk management.
Experience driving executive governance, stakeholder management, and organizational change initiatives.
Ability to analyze complex challenges, propose solutions, and lead teams through execution.
Exceptional communication and presentation skills.
Bachelor's degree or equivalent experience.
Preferred Qualifications
Experience with Moveworks and ServiceNow platforms.
Experience supporting employee experience, HR technology, IT service management, or enterprise self service platforms.
Agile Product Owner, Scrum Product Owner, PMP, SAFe, or related certifications.
Experience leading AI, conversational AI, copilot, virtual agent, or automation programs.
Experience managing enterprise vendors and implementation partners.
Proven success driving adoption and value realization for large scale technology platforms.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
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